7 Key Reasons Why Sustainable Businesses Are on the Rise

Most of the conversation around digitalizing goods movement in Serbia revolves around a single word: eDelivery Note (eOtpremnica). That is the document everyone writes about, talks about, and panics over as the July 1, 2026 deadline approaches. But there is another side to the same coin that many overlook, until they face their first inspection or their first fine.
That other side is the eReceipt (ePrijemnica).
If your supplier sends you an eDelivery Note, you are legally required to receive and confirm it, electronically, in the system, and within a strictly defined deadline. That confirmation is the eReceipt itself. In other words, the eDelivery Note is the obligation of the party sending the goods, while the eReceipt is the obligation of the party receiving them. One does not exist without the other.
Below we explain what exactly the eReceipt is, who must use it, what deadlines apply, and what happens when those deadlines are missed.
What an eReceipt Is, in Plain Terms
The eReceipt is an electronic document by which the recipient of goods confirms that the shipment has arrived. It is generated and sent through the central system of the Ministry of Finance, the eDelivery Note system at eotpremnice.mfin.gov.rs, and it carries the same legal weight as if you had received the goods in person, with a stamp and signature on a traditional paper delivery note.
What is important to understand is that the eReceipt is not an optional add-on you can skip if you do not feel like dealing with it. It is a legal obligation and part of every cycle in which goods move from one company to another.
In practice, it looks like this. The supplier generates an eDelivery Note in their system before the goods leave their warehouse. That delivery note automatically arrives in your profile in the eDelivery Note system. When the goods physically arrive and your warehouse staff inspects them, you are obligated to first confirm physical receipt through the system, and then send the eReceipt. Only then is the documentary cycle for that shipment closed.
The Difference Between an eDelivery Note and an eReceipt
The difference is not only in the direction of movement. They also differ in who bears responsibility, what is monitored, and what the penalties are if something goes wrong.
The eDelivery Note is the sender’s responsibility. It must exist in the system before the goods leave the warehouse. If a driver sets out without it, a roadside inspection can stop the vehicle and impose a fine on the sender, up to two million dinars for a legal entity.
The eReceipt is the recipient’s responsibility. It does not apply to the moment of transport, but it must exist no later than eight days from the moment you confirm physical receipt of the goods. And you must confirm physical receipt no later than three business days from the day of pickup. If you miss these deadlines, the inspection does not go to the sender, it comes to you.
In other words, even if your supplier does everything flawlessly, you can still be fined, simply because no one in your company logged into the system and confirmed receipt with a few clicks.
The Eight-Day Deadline That Is Actually Two Deadlines
The most common misconception in practice is that the recipient has one deadline, eight days. That is not correct. According to the rulebook, the recipient has two separate deadlines that run consecutively, plus a third deadline that activates if the first two are missed.
The first deadline is three business days from the day the goods are picked up to confirm physical receipt through the system. This is not signing a paper delivery note for the driver, this is a specific action in the central Ministry of Finance system by which the eDelivery Note acquires the status of “physical receipt.”
Only after that confirmation does the second deadline of eight days begin, during which the recipient must accept or reject the eDelivery Note by sending an eReceipt.
There is also a third deadline of thirty days that is talked about even less. If the recipient does not confirm physical receipt at all, the eDelivery Note ceases to be valid thirty days from the start of the goods’ movement. The goods are by then already in your warehouse, but from the system’s standpoint they never even arrived, which creates discrepancies between accounting, warehouse stock levels, and the eInvoice.
A typical scenario in which a company runs into trouble looks like this. Goods arrive on a Friday afternoon. The warehouse worker accepts them, signs the old paper delivery slip out of habit, stacks the goods on shelves, and goes home. The eDelivery Note is in the system, but no one has logged in and confirmed physical receipt. The weekend passes. The following week the accountant is looking for other invoices and does not open the eDelivery Note module. The second week passes too. No one has dealt with either the first or the second deadline. The fine can go up to five hundred thousand dinars, for that single shipment.
The biggest problem is not malice. The biggest problem is that responsibility for the eReceipt is often not assigned to any single person in the company, so everyone assumes someone else surely took care of it.
What Is Monitored and How the State Sees Your Mistakes
The eDelivery Note system works in such a way that every delivery note has a clear status. Sent, physically received, accepted by eReceipt, rejected, automatically rejected. The inspector does not need to visit your company to see what you are doing, the system already shows them everything.
When the full picture is examined, an inspector can see in a single query how many delivery notes have been addressed to your tax ID and how many of them have been properly confirmed by eReceipts within the deadline. The difference between those two figures is the number of violations that are already visible, even if no one has ever knocked on your door.
Special Cases, When the eReceipt Is Not a Simple Confirmation
There are situations in which the eReceipt is not just a click to confirm, but requires more attention.
The first is partial receipt. If eight pallets arrive instead of ten, you do not confirm receipt for the entire delivery note. The system must record the exact quantity, otherwise in the days that follow you will have incorrect stock levels, and the eInvoice will show a discrepancy that blocks payment.
The second is damaged or defective goods. The eReceipt can also be rejected, which is a perfectly legitimate legal move. But that rejection must be substantiated and timely, because the consequences of silence are not insignificant. If a recipient from the private sector does not send any eReceipt within eight days, the system automatically treats the eDelivery Note as rejected in full and sends the eReceipt in your name. For the public sector, the rule is the opposite, silence means acceptance in full. Private companies therefore often end up in an absurd situation, the goods are in the warehouse, but the paperwork says they were never received.
The third is the situation where one location receives the eDelivery Note while the goods physically arrive at another, for example a headquarters and its branches. In such cases the eReceipt still goes through the central tax ID, but it must be clearly linked in the system to the actual delivery location, which is yet another step in the process that companies often overlook.
The Most Common Mistakes Companies Make
From everyday practice, we highlight four patterns that repeat most often.
The first is the absence of a responsible person. No one in the company has confirming eReceipts in their job description, so no one does it. The second is the separation of the warehouse from the office. The goods arrive, the paper is signed, but the system is not opened because the accountant is not physically there. The third is forgetting about delivery notes that arrive over the weekend or during annual leave, because neither the three-business-day deadline nor the eight-day deadline stops for vacations. The fourth is mismatches between the eInvoice and the eReceipt in terms of quantities, which creates chaos in the books at the end of the month.
Each of these mistakes individually seems small. Multiplied by the number of monthly deliveries, it becomes a systemic risk.
Why Docloop, Not Someone Else
Docloop is the first licensed information intermediary by the Ministry of Finance of the Republic of Serbia for the exchange of eInvoices and other electronic documents. Since 2018, we have built a base of over 4,800 active clients, including Zepter, Siemens, Würth, Swisslion, MaxBet, AbelaPharm, and Prvi Partizan, as well as 220,000 active users.
Our solution for eDelivery Notes and eReceipts is part of the mojDMS platform. As soon as your supplier sends an eDelivery Note, the system automatically receives it into your profile and notifies the responsible person. The warehouse worker can confirm receipt via mobile phone, and for partial or rejected shipments, the eReceipt is generated in a few clicks. mojDMS integrates with over 220 ERP systems, including SAP, Infosoft, and Navision, which means you do not have to change the software you already use.
The tolerance period expires on June 30, 2026. After that date, inspections begin in full force. Schedule a free consultation and in a single conversation you will get a clear picture of where your business stands in relation to the law and what the transition would look like for your specific situation.
📞 011/43-50-555 📧 prodaja@docloop.rs 🌐 www.docloop.rs

Most of the conversation around digitalizing goods movement in Serbia revolves around a single word: eDelivery Note. That is the document everyone writes about, talks about, and panics over as the July 1, 2026 deadline approaches. But there is another side to the same coin that many overlook, until they face their first inspection or their first fine.
That other side is the eReceipt.
If your supplier sends you an eDelivery Note, you are legally required to receive and confirm it, electronically, in the system, and within a strictly defined deadline. That confirmation is the eReceipt itself. In other words, the eDelivery Note is the obligation of the party sending the goods, while the eReceipt is the obligation of the party receiving them. One does not exist without the other.
Below we explain what exactly the eReceipt is, who must use it, what deadlines apply, and what happens when those deadlines are missed.
What is an eReceipt?
The eReceipt is an electronic document by which the recipient of goods confirms that the shipment has arrived. It is generated and sent through the central system of the Ministry of Finance, the eDelivery Note system at eotpremnice.mfin.gov.rs, and it carries the same legal weight as if you had received the goods in person, with a stamp and signature on a traditional paper delivery note.
What is important to understand is that the eReceipt is not an optional add-on you can skip if you do not feel like dealing with it. It is a legal obligation and part of every cycle in which goods move from one company to another.
In practice, it looks like this. The supplier generates an eDelivery Note in their system before the goods leave their warehouse. That delivery note automatically arrives in your profile in the eDelivery Note system. When the goods physically arrive and your warehouse staff inspects them, you are obligated to first confirm physical receipt through the system, and then send the eReceipt. Only then is the documentary cycle for that shipment closed.
The Difference Between an eDelivery Note and an eReceipt
The difference is not only in the direction of movement. They also differ in who bears responsibility, what is monitored, and what the penalties are if something goes wrong.
The eDelivery Note is the sender’s responsibility. It must exist in the system before the goods leave the warehouse. If a driver sets out without it, a roadside inspection can stop the vehicle and impose a fine on the sender, up to two million dinars for a legal entity.
The eReceipt is the recipient’s responsibility. It does not apply to the moment of transport, but it must exist no later than eight days from the moment you confirm physical receipt of the goods. And you must confirm physical receipt no later than three business days from the day of pickup. If you miss these deadlines, the inspection does not go to the sender, it comes to you.
In other words, even if your supplier does everything flawlessly, you can still be fined, simply because no one in your company logged into the system and confirmed receipt with a few clicks.
The Eight-Day Deadline That Is Actually Two Deadlines
The most common misconception in practice is that the recipient has one deadline, eight days. That is not correct. According to the rulebook, the recipient has two separate deadlines that run consecutively, plus a third deadline that activates if the first two are missed.
The first deadline is three business days from the day the goods are picked up to confirm physical receipt through the system. This is not signing a paper delivery note for the driver, this is a specific action in the central Ministry of Finance system by which the eDelivery Note acquires the status of “physical receipt.”
Only after that confirmation does the second deadline of eight days begin, during which the recipient must accept or reject the eDelivery Note by sending an eReceipt.
There is also a third deadline of thirty days that is talked about even less. If the recipient does not confirm physical receipt at all, the eDelivery Note ceases to be valid thirty days from the start of the goods’ movement. The goods are by then already in your warehouse, but from the system’s standpoint they never even arrived, which creates discrepancies between accounting, warehouse stock levels, and the eInvoice.
A typical scenario in which a company runs into trouble looks like this. Goods arrive on a Friday afternoon. The warehouse worker accepts them, signs the old paper delivery slip out of habit, stacks the goods on shelves, and goes home. The eDelivery Note is in the system, but no one has logged in and confirmed physical receipt. The weekend passes. The following week the accountant is looking for other invoices and does not open the eDelivery Note module. The second week passes too. No one has dealt with either the first or the second deadline. The fine can go up to five hundred thousand dinars, for that single shipment.
The biggest problem is not malice. The biggest problem is that responsibility for the eReceipt is often not assigned to any single person in the company, so everyone assumes someone else surely took care of it.
What Is Monitored and How the State Sees Your Mistakes
The eDelivery Note system works in such a way that every delivery note has a clear status. Sent, physically received, accepted by eReceipt, rejected, automatically rejected. The inspector does not need to visit your company to see what you are doing, the system already shows them everything.
When the full picture is examined, an inspector can see in a single query how many delivery notes have been addressed to your tax ID and how many of them have been properly confirmed by eReceipts within the deadline. The difference between those two figures is the number of violations that are already visible, even if no one has ever knocked on your door.
Special Cases, When the eReceipt Is Not a Simple Confirmation
There are situations in which the eReceipt is not just a click to confirm, but requires more attention.
The first is partial receipt. If eight pallets arrive instead of ten, you do not confirm receipt for the entire delivery note. The system must record the exact quantity, otherwise in the days that follow you will have incorrect stock levels, and the eInvoice will show a discrepancy that blocks payment.
The second is damaged or defective goods. The eReceipt can also be rejected, which is a perfectly legitimate legal move. But that rejection must be substantiated and timely, because the consequences of silence are not insignificant. If a recipient from the private sector does not send any eReceipt within eight days, the system automatically treats the eDelivery Note as rejected in full and sends the eReceipt in your name. For the public sector, the rule is the opposite, silence means acceptance in full. Private companies therefore often end up in an absurd situation, the goods are in the warehouse, but the paperwork says they were never received.
The third is the situation where one location receives the eDelivery Note while the goods physically arrive at another, for example a headquarters and its branches. In such cases the eReceipt still goes through the central tax ID, but it must be clearly linked in the system to the actual delivery location, which is yet another step in the process that companies often overlook.
The Most Common Mistakes Companies Make
From everyday practice, we highlight four patterns that repeat most often.
The first is the absence of a responsible person. No one in the company has confirming eReceipts in their job description, so no one does it. The second is the separation of the warehouse from the office. The goods arrive, the paper is signed, but the system is not opened because the accountant is not physically there. The third is forgetting about delivery notes that arrive over the weekend or during annual leave, because neither the three-business-day deadline nor the eight-day deadline stops for vacations. The fourth is mismatches between the eInvoice and the eReceipt in terms of quantities, which creates chaos in the books at the end of the month.
Each of these mistakes individually seems small. Multiplied by the number of monthly deliveries, it becomes a systemic risk.
Why Docloop
Docloop is the first licensed information intermediary by the Ministry of Finance of the Republic of Serbia for the exchange of eInvoices and other electronic documents. Since 2018, we have built a base of over 4,800 active clients, including Zepter, Siemens, Würth, Swisslion, MaxBet, AbelaPharm, and Prvi Partizan, as well as 220,000 active users.
Our solution for eDelivery Notes and eReceipts is part of the mojDMS platform. As soon as your supplier sends an eDelivery Note, the system automatically receives it into your profile and notifies the responsible person. The warehouse worker can confirm receipt via mobile phone, and for partial or rejected shipments, the eReceipt is generated in a few clicks. mojDMS integrates with over 220 ERP systems, including SAP, Infosoft, and Navision, which means you do not have to change the software you already use.
The tolerance period expires on June 30, 2026. After that date, inspections begin in full force. Schedule a free consultation and in a single conversation you will get a clear picture of where your business stands in relation to the law and what the transition would look like for your specific situation.
📞 011/43-50-555 📧 prodaja@docloop.rs 🌐 www.docloop.rs

Document management has been undergoing digital transformation for years, but the most significant changes are yet to come. Artificial intelligence will play a much deeper role in how organizations work with documents, automate processes, and make decisions. Instead of being merely a storage location for files, the DMS is becoming an active part of the business system.
Below are the key ways AI will further accelerate and transform business operations.
From Passive Storage to an Intelligent System
Traditional DMS systems assume that the user knows what they are looking for and where the document is located. AI enables proactive systems that understand document content and offer relevant information in the right context, without an explicit user request.
The DMS will be able to:

suggest documents based on the task an employee is currently working on
connect documents with business processes in real time
alert users to missing or outdated documentation

This significantly reduces the time spent searching, organizing, and reviewing content.
Further Acceleration of Business Processes
Artificial intelligence further shortens document processing time through advanced automation. Instead of partially automated workflows, systems become capable of independently managing complete processes, from document intake to archiving.
Increasingly common applications include:

automatic recognition of a document’s business context
dynamic document routing without strictly defined rules
process adaptation based on historical data

This approach allows organizations to scale their operations without a proportional increase in administrative workload.
Advanced Analytics as a Standard
Analytics powered by artificial intelligence is becoming a standard part of the modern DMS. Instead of basic reports, systems offer predictive insights that help management understand how documents and processes affect overall business efficiency.
AI enables:

identification of bottlenecks in processes
prediction of delays in approvals
recognition of error patterns and recurring issues

Documents are no longer viewed in isolation, but as a valuable source of strategic information.
Improved Risk and Compliance Management
As regulatory requirements become more complex and the volume of sensitive data grows, AI is taking on a key role in risk and compliance management.
AI-supported systems enable:

automatic recognition of sensitive data
monitoring of unusual document access patterns
timely alerts about potential policy and regulatory violations

This shifts risk management from a reactive to a preventive level.
A Changing Role for Employees
As artificial intelligence takes over routine and administrative tasks, the role of employees changes as well. Manual work related to documents will be significantly reduced, while the focus will shift to analysis, decision-making, and process improvement.
Employees will:

spend less time processing documents
spend more time working with information
use the DMS as a decision-making tool, not just as an archive

What This Means for Organizations Already Using a DMS
Organizations that already use stable DMS systems, such as the My DMS module, are in a favorable position for this transition. The existing digital infrastructure provides a foundation on which AI functionalities can be gradually added, in line with business goals and the regulatory framework.
The key to success will not be the rapid adoption of every new technology, but rather a strategic approach and the system’s ability to evolve alongside the business.
Prepare Your Organization for the Next Phase of DMS
If you’re thinking about how AI can improve document management in your company, the Docloop team is here to help. Through a free consultation, we analyze your current processes, identify opportunities for automation, and propose concrete next steps, with no obligation and tailored to your size and industry.
Reach out to us at prodaja@docloop.rs and schedule a time that works for you.

Key Stages of Successful Business Process Digitalization – How Docloop Digitalizes Your Business
Digitalizing business processes has become essential for companies that want to operate faster, more efficiently, and with fewer errors. Instead of paper documents, emails, and manual task tracking, organizations are adopting digital tools that automate processes and provide full control over documents and workflows.
Docloop is a modern, locally developed platform that enables companies to easily digitalize and improve their business processes. Below, we outline the key stages of digitalization and explain how Docloop supports each step.
1. Analysis of Existing Business Processes
The first step in digitalization is understanding how processes currently function. In practice, this often involves:

excessive paperwork

documents circulating via email

unclear responsibilities

time lost on approvals

Docloop enables the mapping and centralization of business processes and documentation, making it clear:

who is responsible for each step

where a document is at any given moment

how long each process takes

This allows bottlenecks and unnecessary steps to be identified quickly.
2. Defining Digitalization Goals
Digitalization has no value unless clear objectives are defined. The most common goals companies aim to achieve include:

faster document approvals

improved process control and visibility

reduced errors and operational costs

easier internal communication

Docloop helps digitalize processes exactly where they deliver the greatest value—without unnecessary complexity or redundant features.
3. Choosing the Right Tool – Docloop as a Central Solution
Instead of using multiple disconnected tools, Docloop brings together:

document management

digital approval workflows

business process automation

real-time status tracking

and much more

Docloop easily adapts to existing ways of working and does not require radical organizational changes.
4. Employee Adoption and Simple Training
One of the biggest challenges in digitalization is employee resistance to change. That’s why Docloop:

offers a simple and intuitive interface

requires no technical background

enables employees to quickly recognize everyday benefits

provides dedicated technical support and consultants available for any questions or concerns

When employees see that the system saves time and simplifies their work, digital adoption happens naturally.
5. Gradual Implementation of Digital Processes
Digitalization does not have to happen all at once. Best practice is to:

start with simpler processes

test solutions in real-life scenarios

gradually expand implementation across the organization

Docloop enables phased adoption without business disruption or operational risk.
6. Performance Tracking and Continuous Improvement
Digital processes make it possible to measure what was previously invisible:

process duration

number of bottlenecks

employee workload

team efficiency

Docloop provides clear insights into company operations, enabling continuous improvement and agile business optimization.
If you would like to improve your business operations, reduce costs, and accelerate processes, you can schedule a free consultation today at prodaja@docloop.rs.

At the beginning of 2026, we look back on the conferences and business events throughout 2025 in which Docloop actively participated. Throughout the year, the focus was not merely on attendance, but on direct engagement with the business community through exhibition space, expert presentations, and topic-driven discussions.
These conferences provided an opportunity to hear first-hand about the challenges companies face in the areas of digitalization, document management, and regulatory compliance, while also presenting concrete solutions developed on the Docloop platform.
Automation Summit – Split
Participation in the Automation Summit in Split was of particular importance to Docloop, as the company had its own exhibition stand throughout the entire event. The stand served as a hub for numerous discussions with regional companies, system integrators, and experts in business process automation.
Visitors had the opportunity to learn how the Docloop platform enables document workflow automation, integration with ERP and financial systems, and the improvement of internal processes through centralized document management. Special interest was shown by participants working with complex business systems who are seeking stable and scalable DMS solutions.
Bolji Biznis Vikend – Mokra Gora
At the Bolji Biznis Vikend event in Mokra Gora, Docloop took part in an interactive workshop as well as discussions focused on long-term business development, organizational stability, and strategic decision-making. Unlike traditional conferences, this event enabled deeper, more informal conversations with company owners and managers.
Discussions frequently addressed how digital systems, such as DMS solutions, can contribute to better business control, reduced operational risk, and greater process transparency—topics that align closely with Docloop’s approach to digital business.
BizIT Conference
At the BizIT Conference, Docloop played an active role through an expert presentation focused on the myDMS solution and the Docloop platform. The presentation highlighted practical examples of digital document management, process automation, and DMS integration into existing business systems.
Special emphasis was placed on the real challenges companies face when transitioning to paperless operations, as well as on how the Docloop platform enables gradual, controlled, and regulatory-compliant digitalization. The presentation opened the door to meaningful discussions with IT and business teams on the application of DMS solutions across various industries.
CEO Summit – Belgrade
Participation in the CEO Summit in Belgrade allowed the Docloop team to engage in discussions aimed at top management. Topics focused on strategic leadership, company growth, and the role of digital tools in business decision-making.
Events of this kind are particularly valuable for understanding how executives view digitalization not merely as an IT initiative, but as a long-term business strategy in which platforms such as Docloop play a key role.
CFO Breakfast – Money Talks, Mama Shelter, in cooperation with BizLife
In cooperation with BizLife, Docloop participated in the CFO Money Talks breakfast held at the Mama Shelter hotel in Belgrade. At this event, Docloop delivered an expert presentation with a clear focus on eDelivery Notes and their role in modern financial and logistics operations.
The presentation addressed regulatory requirements, practical challenges in implementing eDelivery Notes, and how digital solutions can facilitate goods tracking, reduce administrative burden, and improve data accuracy. Discussions with CFOs confirmed the importance of reliable and compliant document management systems within financial processes.
Conferences and business events throughout 2025 enabled Docloop to maintain direct contact with the business community, gain a deeper understanding of market needs, and validate the development direction of the Docloop platform. Insights gained through exhibition activities, presentations, and discussions form a strong foundation for further solution development and continued engagement in 2026.

The BizIT conference created space for a discussion on digital transformation from a practical perspective rather than a theoretical one. Instead of abstract trends, the focus was on real business challenges and the concrete experiences of companies that have already embarked on their digitalization journey or are currently in the process.
Docloop took an active role at the conference through a 15-minute presentation, where we shared our perspective on digitalizing business processes—shaped by daily work with clients across a wide range of industries.
Digital transformation from a practical perspective
During the presentation, as well as in discussions with other participants, it became clear that digital transformation is no longer primarily a technical issue. It is a matter of organization, process design, and control. Companies are looking for solutions that eliminate manual steps, connect data, and enable reliable document management in line with regulatory requirements.
The experiences shared by Docloop are based on implementations of mojDMS, moj-eRačun, and eDelivery Note (eOtpremnica) systems, where similar challenges arise regardless of industry: fragmented documentation, manual workflows, limited visibility, and increasing regulatory pressure.
Automation with regulatory compliance
One of the key messages of the presentation was that automation only delivers value when it goes hand in hand with full regulatory compliance. Digital solutions must ensure traceability, data security, and reliability—particularly in areas such as electronic invoicing and electronic delivery notes.
Discussions at the BizIT conference confirmed that successful digitalization does not require radical changes to business operations. Instead, it is achieved through the gradual improvement of existing processes, supported by technology that adapts to real organizational needs.
Technology that supports the business
One of the main conclusions of the conference was that technology should support employees—not create additional obstacles. Digital transformation is a continuous process that requires clearly defined goals, careful preparation, and a reliable partner.
For Docloop, participating in the BizIT conference and presenting to a professional audience reaffirmed that the market increasingly recognizes the value of stable, flexible, and locally compliant digital solutions.
The BizIT conference provided an excellent opportunity for meaningful knowledge exchange and for presenting a practical approach to digitalization through real-world examples. The overall takeaway reinforced a key principle: digital transformation is most effective when technology follows business processes—not the other way around.
Docloop continues to develop solutions that enable companies to implement digitalization gradually, in a controlled manner, and in full compliance with applicable regulations.

According to the latest analyses by Gartner and Deloitte, the year 2026 marks the beginning of a new phase in digital evolution.
Global IT investments are expected to reach a record 6 trillion USD, with the focus shifting from basic digitalization toward automation, artificial intelligence, and sustainable IT infrastructures.
For companies of all sizes, this means one thing – digital transformation is no longer an advantage, but a prerequisite for survival in an increasingly competitive market.
Agentic AI – The Next Step in Business Intelligence
Following the generative AI revolution of recent years, 2026 will usher in agentic AI systems – intelligent agents capable of independently analyzing, planning, and executing tasks without constant human oversight.These systems will play a key role in areas such as:

Customer support and automated communication

Real-time document and data analysis

Process optimization and cost efficiency

Docloop already incorporates artificial intelligence principles into its Document Management System (DMS) solutions, from automated document and metadata recognition to intelligent archiving and instant search.This enables Docloop users to benefit from functionalities fully aligned with the latest global automation trends.
Smarter Cloud and Sustainable Infrastructure
In 2026, the cloud will no longer be just a place to store data, it will evolve into a dynamic and intelligent infrastructure.Technologies such as edge computing, multicloud strategies, and energy optimization will become an integral part of everyday business operations.
Docloop relies entirely on a secure cloud infrastructure that ensures fast, reliable, and compliant document processing.All solutions are fully aligned with European and national data protection standards, guaranteeing long-term stability and sustainability for users.
Artificial Intelligence in Everyday Business Processes
AI is no longer viewed as a luxury technology but as an essential tool for improving productivity.Business applications, CRM systems, and DMS platforms increasingly leverage AI for:

Document classification and data analysis

Automated reporting and workflow execution

Business forecasting and resource optimization

The Docloop platform integrates these capabilities into the local business environment, providing intelligent solutions for companies looking to accelerate operations, reduce errors, and achieve complete digital control over their documentation.
Sovereign AI and Local Data Control
The EU AI Act establishes clear guidelines for developing and applying AI technologies, emphasizing security, transparency, and local data control.The concept of Sovereign AI reflects the growing need of countries and enterprises to maintain control over their data and AI models.
Docloop already operates according to these principles — all data is stored within local infrastructure, in compliance with the legal frameworks of the Republic of Serbia and EU standards.This ensures the highest levels of data security and trust in digital processes.
Digital Transformation as a New Business Standard
The year 2026 will be a turning point for companies ready to embrace innovation.Digital transformation is no longer merely about modernizing systems — it is a path toward higher efficiency, reduced risk, and complete business transparency.
Docloop provides its clients with comprehensive digital solutions, including:

Electronic document archiving and management

Integration with ERP and e-invoicing systems

Automated approval workflows and e-signatures

Secure document storage and traceability in full regulatory compliance

2026 will be defined by smarter data usage, artificial intelligence, and complete process automation.As a regional leader in digital business transformation, Docloop continues to bridge global innovation with local business needs — delivering solutions that enhance productivity, save time, and ensure security.
For more information about digital transformation and business process automation, contact us at prodaja@docloop.rs.

e-Delivery Note 2026: A New Obligation and What It Means for Your Business
Digital transformation in Serbia doesn’t stop with e-invoicing. The next big step is the e-Delivery Note, a document that becomes mandatory in January 2026 for the public sector and all businesses dealing with excise goods, and from October 2027 for the entire private sector.
What is an e-Delivery Note?
Put simply, an e-Delivery Note is an electronic document that tracks the movement of goods from sender to recipient. It contains the same data as the traditional paper delivery note: who is sending, who is receiving, what goods are being shipped, in what quantity, and when they were handed over.
The key difference is that this document is no longer printed or signed by hand—it is exchanged through the government’s information system and carries the same legal weight as its paper version.
Who is obliged to use it?

From January 1, 2026 → the public sector and all businesses trading in excise goods (e.g. fuel, alcohol, tobacco).

From October 1, 2027 → all private sector companies engaged in B2B transactions.

In practice, this means that most private companies will already be required to use e-Delivery Notes starting January 2026, since many purchase excise goods such as coffee. When a supplier issues an e-Delivery Note, the receiving party is legally required to accept and process it.
Why is it being introduced?
The goal is clear: greater transparency and better control of goods flows. The state gains better insight into trade activity, while companies benefit from faster and more secure document exchange.
The advantages are significant: less paperwork, reduced costs, automated processes, and improved data accuracy. For large organizations, this means savings and control. For SMEs, it’s an opportunity to modernize and stay competitive through digitalization.
How to prepare your business for e-Delivery Notes?

Analyze your current processesReview how delivery notes are currently issued and tracked. Is everything still paper-based? Who signs them? Where are they stored? Understanding this is the first step to knowing what will change.

Implement a DMS solutionWithout a digital system, managing e-Delivery Notes is nearly impossible. A Document Management System (DMS) such as Moj DMS allows you to automatically send, receive, and link e-Delivery Notes with other business documents (contracts, invoices, etc.).

Train your employeesStaff are used to paper delivery notes, so training is essential. They need to know what the new procedure looks like, how to digitally sign documents, and how to retrieve them.

Test before the obligation startsThe biggest mistake is waiting until the last moment. Start testing e-Delivery Note exchange in 2025, and your company will be fully ready by 2026.

Stay informed!
Follow Docloop for all updates and requirements regarding e-Delivery Notes. For more information, feel free to contact us at prodaja@docloop.rs.

Docloop myDMS Records 25% Growth in the First Seven Months of 2025.
Digital transformation in Serbia is rapidly accelerating, and our company is achieving record results. In the first seven months of 2025, the number of myDMS users grew by an impressive 25%, rising from 496 to 622 companies. At the same time, more than 4,600 businesses are now using Docloop digital solutions in their daily operations.
Among our satisfied clients are Emmezeta, Mainstream, Prvi Partizan, Manpower, Forma Ideale, Peštan, Fitpass, DB Schenker, Siemens, Zepter, Swisslion, Schrack Technik, Srbijašume, EPS, Maxbet, and many others.
These figures clearly confirm that Docloop has become the leading provider of DMS solutions in the region, with more and more companies recognizing the importance of digital document management.
What’s Behind myDMS Success?
A 25% increase in just seven months is no coincidence. Our team highlights several key factors:

Custom-made approach – every client receives a solution tailored to their own processes.

Flexible integrations – myDMS easily connects with ERP, SEF, and other business systems.

User-friendly interface -intuitive and easy to use without lengthy training.

Local compliance – fully aligned with Serbian and regional regulations.

Agile customer support – Docloop provides fast responses and continuous user support.

Thanks to these advantages, myDMS has become the number one choice for companies that want secure and efficient digitalization.
A Word from Our CEO
“We would not have achieved this result without our phenomenal team and all the clients who have placed their trust in us. Your needs and challenges are what drive us to continuously improve our system and become even better.”
This statement best reflects Docloop’s philosophy – our users are at the center of everything we do.
What’s Next?
Given the growth trend, myDMS will continue to develop new features, strengthen integrations, and further improve the user experience. Plans for 2025 and beyond are focused on even greater efficiency, additional collaboration tools, and enhanced process security.
Is It Time for Your Business to Switch to myDMS?
📩 Schedule a free consultation at prodaja@docloop.rs and discover how to transform your documents, processes, and archive into a simple and efficient digital system.

Hidden Costs of Paper Documentation Your Business Doesn’t See Immediately
Paper documentation still dominates in many companies because managers often believe it is inexpensive and simple to use. However, the reality is different. The costs of paper, toner, and storage are only the visible part of the iceberg. The real issue lies in the hidden costs that paper documentation generates every day, which businesses often fail to record.
In this article, we highlight the main hidden costs and explain why digitalizing documents is a necessary step toward saving money and modernizing operations.
1. Printing and Material Costs
At first glance, printing a single page seems insignificant. But when multiplied by thousands or even tens of thousands of documents each month, the expenses quickly add up. These include:

purchasing paper and toner,

maintaining and servicing printers,

electricity consumption,

reprints caused by errors.

According to estimates, the average company spends 3–8% of its annual revenue on managing paper.
2. Storage Costs
Paper files require storage space—often entire rooms or warehouses. This leads to:

rental or maintenance costs for additional space,

expenses for shelves, cabinets, and equipment,

limited accessibility when documents are spread across multiple locations.

In today’s business environment, where every square meter comes at a premium, storage for paper files is a luxury that can be avoided through digitalization.
3. Employee Time
Locating a single file can take up to 15 minutes. Across all employees and months of work, this results in hundreds of hours of lost productivity. Hidden costs include:

delays in processing contracts and invoices,

reduced overall efficiency,

greater strain on human resources.

4. Risks and Security
Paper can easily be lost, damaged, or accessed without authorization. Hidden costs appear in the form of:

legal consequences from lost documents,

costs of additional storage and insurance,

damage to corporate reputation.

Digital systems provide controlled access, user tracking, and backup options—capabilities nearly impossible to achieve with paper.
5. Environmental Costs
Paper documentation also impacts the environment. Deforestation, water usage, and CO2 emissions from printing all contribute to a negative ecological footprint. Increasingly, clients and partners expect companies to operate sustainably, which means hidden costs may also result in the loss of market trust.
The Solution: Document Digitalization
The answer to all these challenges is a transition to Docloop digital solutions, which provide:

easy storage and retrieval of documents,

lower printing and storage expenses,

improved security and control,

integration with other business systems,

higher employee efficiency.

Conclusion
The hidden costs of paper documentation are far from negligible—they affect finances, productivity, security, and reputation. By digitalizing documents, companies can save up to 40% of operational expenses, while boosting efficiency and competitiveness.
If your company is ready to eliminate hidden burdens and improve business performance, now is the right time to begin the digitalization process.Contact us at prodaja@docloop.rs to schedule a free consultation today.

How Successful Companies Keep Chaos Under Control – The Secret of Business Digitalization: Docloop at Mokra Gora
This past weekend, Docloop had the honor of participating in the Better Business Weekend organized by the Mokra Gora School of Management, where we led an interactive session titled:“How Successful Companies Keep Chaos Under Control – The Secret of Business Digitalization.”
The session was hosted by our Sales Director, Bojan Brajović, and Technical Director, Goran Rudinac, who shared real-world experiences and practical advice on how companies can take control of their documents, workflows, and daily operations using the Docloop DMS solution.
Key Topics of the Session
During the session, we explored:

The challenges of managing business documents

Common mistakes companies make in everyday operations

The importance of automation and implementing process control

How to build a system that “runs on its own”

Practical benefits of digitalization for every department – from Finance and Procurement to HR and Legal

The turnout and engagement exceeded our expectations, and the exchange of experiences among participants enriched the discussion even further.
Mokra Gora: A Perfect Setting for Strategic Thinking
Beyond the professional segment, the entire event was marked by a fantastic atmosphere and the breathtaking landscapes of Mokra Gora, which inspired attendees to reflect on the future of business.
We extend our thanks to the Mokra Gora School of Management for the excellent organization and partnership, and to all participants for their trust and open conversations.
Is your company ready to bring order to the chaos?
If you’re looking to digitalize your business, eliminate paperwork, and automate critical processes, our team is here to help.
📩 Email: prodaja@docloop.rs🌐 Learn more: www.docloop.rs

In today’s dynamic business environment, digitalization is no longer an option but an imperative for success. Companies that rely on digital technologies gain significant advantages – faster data processing, better organization, and more efficient business processes. Digitalization is not just a trend but a key factor that enables companies to remain competitive in an ever-changing market.
One of the greatest benefits of digitalization is increased productivity. The automation of administrative and operational tasks frees up employees’ time so they can focus on more creative and strategic activities, while routine tasks are completed more quickly and accurately. Eliminating paperwork and manual processes not only saves resources but also reduces the risk of human errors, leading to more efficient operations and better workflow organization.
Digitalization also brings significant cost savings. By using digital tools, companies can reduce printing, storage, and document distribution costs, as well as administrative and operational expenses. Automating business workflows reduces the need for manual data entry, further speeding up operations and lowering labor costs. Additionally, the need for physical storage spaces for document archiving decreases, resulting in long-term financial benefits.
Furthermore, digitalization enhances data security. Instead of maintaining extensive paper archives, all information can be securely stored in digital format, with precise access control systems and security protocols that prevent data loss or unauthorized access. In an era of increasing cybersecurity threats, digital transformation is also a matter of business protection.
Faster access to information is another crucial aspect of digitalization. Through integrated systems and advanced search engines, employees can quickly find the necessary data and documents, significantly accelerating decision-making processes. Work flexibility, especially in hybrid and remote work models, facilitates collaboration among teams and improves coordination.
Beyond internal benefits, digitalization provides significant advantages for customers and clients. Digital solutions enable personalized service, faster communication, and more efficient request management. This leads to an improved customer experience and increased customer satisfaction, ultimately strengthening brand loyalty and reputation.
How Does Docloop Support Digitalization?
Docloop is a modern platform that gives businesses complete control over their documents and processes. Our main solution (My DMS) includes digital document management with advanced search options, secure storage, and automated data processing, as well as seamless integration with existing business systems. Additionally, our platform ensures compliance with regulatory standards and helps companies transition to a digital way of doing business quickly and efficiently.
The time for digitalization is now. If you want to enhance your business, reduce costs, and increase efficiency, contact us at prodaja@docloop.rs – our team is ready to support you at every step of your digital transformation.

Managing Fiscal Receipts Has Never Been Easier – Meet the Fiskal App
Managing fiscal receipts can be a tedious and time-consuming process, but what if there was a way to handle it in just a few seconds? The Fiskal mobile app enables fast, secure, and effortless entry of fiscal receipts directly into the Docloop platform, eliminating the need for manual input and reducing the risk of errors.
Automatic Data Retrieval via QR Code Scanning
The Fiskal app uses QR code scanning as the most efficient input method. With a simple scan, all receipt data is automatically retrieved from the Tax Administration Portal, eliminating the need for manual entry. Additionally, users can add metadata to facilitate easy search and document categorization.
Alternative Entry Methods – PFR Number and Receipt Photography
If the QR code is unavailable or damaged, the app allows receipt entry via PFR number or receipt photography.
✔ PFR Number Entry – Users manually enter key data, after which the app verifies and imports it into the system.✔ Receipt Photography – Used in two cases: when the receipt is from abroad or when the QR code is unreadable.
Integration with My DMS and ERP Systems
A document uploaded through the Fiskal app is automatically forwarded to My DMS, where it goes through predefined approval steps. Subsequently, data retrieved from the eFiskalizacija portal, as well as manually entered information, can be further forwarded to an ERP system, ensuring better connectivity and process automation. At the end of the process, the document is archived, guaranteeing secure and long-term data storage.
Why Choose the Fiskal App?
✅ Saves time – Faster fiscal receipt entry.✅ Improves accuracy – Automatic verification and data entry reduce errors.✅ Optimizes business processes – Integration with DMS and ERP systems enables more efficient document management.✅ Boosts productivity – Employees can focus on core tasks instead of administrative work.
Contact Us
The Fiskal app is the perfect solution for businesses looking to modernize their operations and digitize the fiscal receipt entry process.
📩 For more information, contact us via email: prodaja@docloop.rs

In ten years, the business world will be completely transformed by digitalization, bringing efficiency, sustainability, and new opportunities.
Process automation will become a fundamental feature. Thanks to advanced AI and RPA tools, tasks that once required significant time will become faster and simpler, freeing people up for more creative work. Administrative tasks will be automated, making workflows more efficient than ever.
Paperless offices will become the new norm. Physical documents will disappear, and companies will handle everything through digital platforms like Docloop. This change will not only reduce costs but also contribute to environmental preservation by reducing waste.
Hybrid work will be the standard. Employees will work from different parts of the world, using cloud technology to access data and applications wherever they are. Geographic boundaries will become irrelevant, enabling access to the best talent regardless of location.
On the other hand, personalized customer experiences will become a key competitive advantage. Companies will use data to provide each client with a tailored service that meets their specific needs and preferences. This will be possible through advanced CRM tools and data analytics.
Cybersecurity will also play a crucial role. As threats become more sophisticated, companies will need to integrate security protocols into everyday operations. Models like “Zero Trust” will become standard, and employee training in security will become mandatory.
Finally, business practices will shift towards sustainability. Digitalization will reduce the need for physical resources, while technologies like IoT devices will enable monitoring and optimization of energy and resource consumption. Environmental goals will become an integral part of every serious company’s strategy.
In this light, digitalization will create a world where data is a key asset, where every industry becomes part of technological advancement, and where speed and adaptability are essential for survival. In ten years, companies that embrace these changes will not only survive but will lead in their industries.
If you’re ready to stay ahead and begin your digital transformation journey today, reach out to us at docloop.office@docloop.rs.
Let’s create the future together!

The Green Revolution in business refers to a comprehensive shift towards more sustainable practices, including the reduction of carbon emissions, the introduction of environmentally friendly products and services, and the optimization of resources. This revolution encompasses various aspects of business, from production and logistics to marketing and waste management.

In a rapidly changing world, digital transformation and document management are becoming key success factors for companies of all sizes. In 2024, these processes are reaching new levels of sophistication, bringing innovations that streamline operations, enhance efficiency, and reduce operational costs. In this article, we will present the latest trends in this field that will shape the future of business.
Automation and Artificial Intelligence (AI) Automation of business processes and the use of artificial intelligence continue to play a central role in digital transformation. In 2024, more companies are integrating AI into their Document Management Systems (DMS) to automate tasks such as document classification, data extraction, and pattern recognition. These tools not only reduce the need for manual data entry but also minimize errors, improving the accuracy and reliability of information.
Cloud Solutions and Hybrid Approach Cloud technologies are becoming the standard in document management, enabling access to data from any location and device. However, in 2024, we are witnessing the rise of hybrid solutions that combine the benefits of on-premises and cloud technologies. This approach allows companies to keep critical data in a local environment while leveraging the flexibility and scalability of the cloud for other operations.
Data Security and Privacy As the volume of digital data increases, security and privacy are becoming more important. In 2024, companies are increasingly adopting advanced data protection methods, including encryption, multi-factor authentication, and Data Loss Prevention (DLP) tools.
Integration with ERP and CRM Systems Document Management Systems are increasingly integrating with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) platforms. This integration enables seamless information flow across different business functions, facilitating resource management, improving customer relations, and optimizing business processes. In 2024, we are seeing a growing interest in unified solutions that combine these systems into one coherent ecosystem.
Environmental Sustainability and Digital Transformation As more companies recognize the importance of environmental sustainability, digital transformation is becoming a key tool for reducing carbon footprints. Document digitization, reducing paper usage, and optimizing the energy efficiency of IT infrastructure are priorities in 2024. This practice not only reduces operational costs but also contributes to a better company image among environmentally conscious consumers.
User Experience and Customized Solutions User experience is becoming the central focus of digital transformation. Companies are now seeking DMS solutions that offer intuitive interfaces, customizable functionalities, and the ability to tailor to specific user needs. In 2024, solutions that allow for easy onboarding of new users and quick adoption are becoming essential for success in a competitive business environment.
Blockchain in Document Management Blockchain technology is starting to find applications in document management, especially in areas where transparency and data immutability are critical, such as legal and financial services. In 2024, we expect more companies to explore the possibilities of using blockchain to ensure document integrity and reduce the risk of fraud.
In conclusion, the year 2024 brings exciting changes in the field of document management and digital transformation. Companies that follow these trends can expect improved efficiency, reduced costs, and better competitiveness in the market. To stay ahead, it is important to adapt to these innovations and invest in technologies that will enable you to optimize your operations and be prepared for the challenges of the future.

The first Document Management Systems (DMS) began to develop during the 1980s. These early systems were primarily focused on digitizing and storing paper documents, allowing organizations to manage large volumes of information more efficiently.
One of the first significant DMS systems was IBM’s “ImagePlus,” launched in 1988. This system used document scanning to convert them into digital format, storing them in electronic archives that were easily searchable and accessible to employees within the organization.
As technology evolved, DMS systems became more sophisticated, incorporating functionalities such as version control, access management, integration with other business applications, and business process automation.
 
My DMS system: Comprehensive solution for digitalization
My DMS system offers a comprehensive solution for digitalization and optimization of business processes, enabling more efficient management of documents and information. With a focus on an intuitive interface, personalized access, advanced automation, and security, my DMS system provides everything needed for a modern and agile organization.

Additional functionalities

Management of eInvoices and eDocuments (incoming and outgoing with SEF)
API connection with ERP
eRegistry
eCorrespondence log
Archival book
VAT records
Task manager
Ticketing system
Electronic signature
Template creation
Ability to assign deputies in cases of absence from work
And much more…

 
For free consultations, write to us at email: prodaja@docloop.rs or call us at: 011 435 0565.

In today’s digital age, electronic invoices have become an essential part of business. This technological innovation brings numerous advantages and changes to the way financial transactions are conducted.

The transition to digital business can significantly reduce CO2 emissions and contribute to environmental conservation. Although it is difficult to precisely calculate the exact amount of CO2 saved by transitioning to digital business, it is clear that these changes have a positive impact on the environment.

In today’s modern age, digitalization has become an integral part of our everyday life. We increasingly rely on digital technologies to perform various tasks and simplify our daily routines. However, the question that arises is: how will digitalization impact our future?