The eDeliveryNote System User List: How to Check Whether Your Partner Is Registered

Docloop has begun a new partnership with the public utility company “Vodovod i kanalizacija” Novi Sad, the water supply and sewerage utility of Novi Sad, with the aim of improving the processes of water consumption meter reading, service calculation and consumption invoicing.
Within the project, new functionalities were developed and implemented, tailored to the everyday needs of a municipal utility system. Particular focus was placed on connecting the work of field staff with the central billing system, so that data can be processed faster, more accurately and with as little manual work as possible.
Billing system for water consumption calculation
One of the most important functionalities is the billing system intended for calculating water consumption.
The system enables the collection and processing of data on customers, water meters and recorded readings, as well as the calculation of consumption for the relevant billing period. Based on the processed data, invoices are generated and then sent to residential customers, business customers and other companies.
By automating this process, the possibility of errors during data entry and calculation is reduced, while staff gain a better overview of the data and the status of each customer.
The e-Tereni application for meter reading
For the staff who carry out water meter readings, the e-Tereni application was developed.
The application is intended for field meter readers and allows them to access water meter data in a simple way, enter a new reading and record information that is important for further processing.
Data recorded in the field is automatically forwarded to the central billing system, where it is checked, processed and used to calculate water consumption.
In this way, the need for subsequent manual re-entry of data is eliminated, the entire process is accelerated and the risk of errors or loss of information is reduced. In addition, the geolocation of each water meter is available within the application, which significantly facilitates the work of end users.
A connected process from the field to the invoice
The greatest value of the new solution lies in the connectedness of all steps of the process.
Data originates in the field, through the e-Tereni application, and is then automatically transferred to the billing system. After the data is processed and consumption is calculated, the system enables the preparation and sending of invoices to end customers and companies.
This establishes a single digital process that covers:

records and management of data on customers and water meters,
planning and execution of field meter readings,
entry and control of recorded readings,
calculation of water consumption,
generation of invoices,
sending invoices to customers and companies.

Digitalization of municipal utility processes
The partnership with Vodovod i kanalizacija Novi Sad represents another important step in the development of Docloop solutions for the digitalization of business and field processes.
The introduction of the billing system and the e-Tereni application has enabled faster information flow, more reliable data, simpler process control and more efficient communication between field staff and the departments responsible for calculation and invoicing.
Docloop will continue to develop functionalities in line with the needs of its users, with the aim of making complex business processes simpler, clearer and more efficient.

While much of the business community was focused on the implementation of e-Delivery Notes (eOtpremnice) and the end of the grace period, another important regulatory change went largely unnoticed. The new Rulebook on the Central Invoice Register was published in the Official Gazette of the Republic of Serbia, No. 45/2026, and entered into force on July 1, 2026.
If your company supplies goods or provides services to government authorities, local self-government units, public enterprises, public institutions, or any other public sector entity, these changes affect you directly. Not because they introduce additional administrative work, but because they change how the registration and payment status of your invoices is monitored.
What Is the Central Invoice Register?
The Central Invoice Register (CIR) is established and maintained by the Ministry of Finance – Treasury Administration through a dedicated information system and its accompanying web application.
The Register records data on electronic invoices issued in commercial transactions where the debtor is a public sector entity, including transactions between public sector entities themselves.
Within this framework, your company is the creditor, while the public institution purchasing your goods or services is the debtor. These legal terms are used consistently throughout the Rulebook and are important to understand because they determine the rights and permissions each party has within the system.
Invoice registration is not performed manually. Instead, the CIR automatically retrieves relevant data from the electronic invoice submitted through the Electronic Invoicing System (SEF) and assigns each record a unique identification number. This identifier later becomes essential because it is used as the payment reference number when the invoice is settled.
What Changed on July 1?
Shortly before the Rulebook became applicable, the Ministry of Finance announced that, starting on July 1, all electronic invoices issued in commercial transactions where the recipient is a public sector entity must be registered in the Central Invoice Register, regardless of the specific category of public funds beneficiary involved.
This is the key change.
Previously, there had been uncertainty in practice regarding whether certain categories of public funds beneficiaries were subject to mandatory registration. That distinction no longer exists. If the invoice recipient is a public sector entity, the invoice must be registered in the CIR.
For reference, a public sector entity includes organizations that belong to the government sector under Serbia’s Budget System Law, as well as public enterprises and companies majority-owned by the Republic of Serbia, regardless of whether they formally fall within the government sector classification. In other words, the scope is broader than many businesses assume.
User Roles and Permissions
The Rulebook distinguishes between two user roles within the system: Administrator and Local User. This distinction is more than a formality.
An Administrator can:

create and deactivate user accounts;
view account details;
review registered invoices;
export invoice records;
assign invoices; and
for creditors, cancel invoice registrations.

A Local User has a narrower set of permissions. Local Users may review and export invoices and assign them, but the available actions then differ depending on the party involved.
For creditors (suppliers), Local Users may amend recorded amounts and cancel invoice registrations.
For debtors (public sector entities), the complaint (reclamation) procedure is available instead.
In practical terms, this means that if an invoice has been incorrectly registered, the formal complaint mechanism is not available to the supplier. Your primary safeguard is ensuring the accuracy of the invoice before it is submitted through the Electronic Invoicing System and, where legally justified, promptly correcting the recorded amount or cancelling the registration.
Payments Now Include Mandatory Reference Data
This change directly affects invoice settlement.
When making payments arising from commercial transactions involving the supply of goods or services for consideration—including construction works, investment projects, and utility services—public sector entities are now required to include two mandatory elements in the payment order.
The first is the appropriate payment code from the range 220–226.
The second is the payment reference number, which is the electronic invoice number assigned by the Central Invoice Register.
For suppliers, this means payments will no longer appear as unidentified bank transfers that accounting teams must manually reconcile with outstanding invoices. Instead, every payment carries a unique identifier linked directly to a specific invoice record in the Register. When applied consistently, this should significantly simplify the reconciliation of receivables from public sector customers.
Three-Business-Day Reporting Deadline
Public sector entities that make payments through bank accounts maintained with commercial banks must record payment information in the Central Invoice Register within three business days of settling the financial obligation.
For suppliers, the practical benefit is greater transparency. The payment status in the Register should be updated within a few days rather than several weeks, providing a much more accurate picture of which invoices have been paid and which remain outstanding—based on a centralized official source rather than follow-up phone calls with customers.
Complaints Are Recorded Separately
If, after accepting an electronic invoice, a public sector entity determines that it has not been correctly recorded in the Register, it must submit information corresponding to the appropriate complaint category in accordance with the technical instructions issued by the Treasury Administration.
Importantly, the CIR maintains a separate register of disputed (complained-about) invoices specifically for supervisory purposes.
In other words, registration errors are not simply corrected and forgotten. They are formally recorded in a centralized register and remain visible to supervisory authorities.
For suppliers, this provides yet another reason to ensure invoice data is accurate before submission. Correcting mistakes after registration is invariably more time-consuming than entering the correct information from the outset.
What the Central Invoice Register Is Not
It is equally important to understand what the CIR does not do.
The Central Invoice Register is designed to record invoice registration, payment status, and settlement relating to public sector transactions. It is not your accounting archive and does not replace your statutory obligation to retain accounting documentation.
The responsibility for storing electronic invoices and supporting documentation remains with your company, in accordance with applicable Serbian tax and accounting regulations.
Even if you can verify an invoice’s status in the Register during an audit, you must still be able to reconstruct the complete document trail on your side—including the original invoice, proof of delivery, and any supporting documentation. Failure to do so remains your responsibility.
What Should You Do Now?
First, verify who within your organization has access to the Central Invoice Register and which permissions they hold. If the designated administrator has changed roles or is absent for an extended period, this should be addressed before it becomes a critical issue.
Second, establish a routine for monitoring invoice statuses in the Register, particularly for high-value invoices and those approaching their contractual payment deadline. Many payment issues can be resolved more quickly simply by identifying an unexpected status at an early stage.
Third, if your company uses its own ERP or information system, test the integration. Registration of electronic invoices in the CIR can be tested within the DEMO environment of the Electronic Invoicing System, both through the user interface and via the application programming interface (API).
Finally, update your internal procedures. Clearly define who is responsible for monitoring invoice statuses, how frequently reviews should be performed, and what actions should be taken when an invoice has not been registered or its recorded status does not reflect reality.
How Docloop Helps
Docloop is the first information intermediary licensed by the Serbian Ministry of Finance, serving more than 4,800 active clients and over 220,000 indirect users.
Through our mojDMS platform, we connect your business with Serbia’s government systems, allowing electronic document exchange to take place without manual processing or repetitive status checks.
Our integration supports more than 220 ERP systems, including SAP, Infosoft, and Microsoft Dynamics NAV (Navision). This means the data used to generate electronic invoices flows directly from your ERP system, eliminating manual data entry and reducing the risk of errors that may later result in disputed invoice registrations.
Our clients include Zepter, Siemens, Würth, Swisslion, MaxBet, AbelaPharm, and Prvi Partizan.
If you would like to assess whether your company is fully compliant with the new public sector invoicing requirements—or learn how to streamline your document workflow to improve payment visibility—we invite you to schedule a free consultation.
Email us at prodaja@docloop.rs or call +381 11 43 50 555.

When the Law on Electronic Delivery Notes was adopted in late 2024, many e-commerce companies breathed a sigh of relief. Deliveries to individuals are exempt from the system, and so is retail. It sounds like online sales stay out of the whole story.
 
You relaxed too soon. The delivery to your customer is indeed exempt. Everything that happens before it is not.
What Is the eDelivery Note
The eDelivery note (eOtpremnica) is an electronic document that tracks the movement of goods from sender to recipient. It is issued before the goods leave the warehouse and exchanged through the state System of Electronic Delivery Notes, following the same principle as eInvoices exchanged through SEF.
 
Implementation is phased. From 1 January 2026, the obligation applies to the public sector, to the private sector when doing business with the public sector, to excise goods, and to carriers. From 1 October 2027, the system becomes mandatory for all private sector entities, meaning every transaction between two companies in Serbia.
 
One thing is essential to understand. The system is not tied to the sale of goods, but to every movement of goods. That is exactly why it concerns you.
What Is Exempt
Let us first clear up what you have probably already heard. There is no obligation to issue an eDelivery note for deliveries to individuals or for retail. When your courier carries a package to a customer’s home address, you do not issue an eDelivery note for that shipment.
 
That is true. But it is only the last step in the chain.
What Is Not Exempt
Look at how goods reach that package. You order them from a supplier. The supplier is a legal entity, and so are you. That is a movement of goods between two private sector entities, and from 1 October 2027, every such delivery goes through the System of Electronic Delivery Notes.
 
And that is not all.
 
Procurement of goods. Every delivery from a supplier to your warehouse is accompanied by an eDelivery note issued by the supplier, which you receive and confirm through the eReceipt note (ePrijemnica).
 
Returns to suppliers. Returning faulty or surplus goods? That is a movement of goods in the opposite direction, and now you are the party issuing the eDelivery note.
 
The B2B channel. Many online stores, alongside selling to end customers, also supply companies, whether through wholesale or corporate orders. Every such delivery enters the system.
 
Business with the public sector. If you deliver goods to public sector institutions or companies, the obligation already applies to you, as of 1 January 2026.
 
Excise goods. If your product range includes excise goods, you have been in the system since 1 January 2026, regardless of whether you are registered for VAT.
 
In other words, the exemption covers only the last meter to the customer. The entire supply chain behind your store enters the system.
What It Looks Like in Practice
Picture a typical cycle. You have ordered 500 items from a supplier. The supplier issues an eDelivery note before the goods leave their warehouse. The goods arrive, your warehouse operator checks the delivery and confirms the received quantities through the eReceipt note. If something is missing or arrived damaged, the correction is made precisely through the quantities in the eReceipt note. In many companies, the confirmed eReceipt note will become the trigger for issuing the eInvoice, connecting goods receipt and invoicing into a single digital flow.
 
The paper delivery note signed at the loading dock and lost in binders disappears from that process. Stock levels, goods receipt, and documentation stay aligned at every moment. For e-commerce, where stock accuracy directly determines what the customer sees on your website, that is a fundamental change, not an administrative detail.
What to Do Now
There is still time before full implementation for the private sector, but companies that prepare early go through the transition more calmly. Three steps make sense today.
 
Check whether your ERP or inventory management system supports the exchange of eDelivery notes. Then choose an information intermediary through which you will connect to the state system. Finally, go through your warehouse processes and determine who confirms goods receipt on your side and how.
 
Penalties for non-compliance reach up to 2,000,000 dinars for legal entities. But honestly, the penalty is not the main reason to prepare. The main reason is that companies with a well-organized digital flow of goods will operate faster than those scrambling at the last minute.
Your Supply Chain, Ready Before the Deadline
Every day at Docloop, we see the same thing. Companies that start on time transition to the eDelivery note without stress. Those that wait learn from mistakes at the worst possible moment.
 
We are the first information intermediary licensed by the Ministry of Finance. Over 4,800 companies already exchange documents through our system, and with more than 220 ERP integrations, chances are we already connect with the software you use.
 
Get in touch. Together we will walk through your flow of goods and tell you exactly what to expect, what is exempt, and what you need to prepare. Consultations are free.
 
prodaja@docloop.rs | 011/43-50-555 | www.docloop.rs

Since January 1, 2024, when the Regulation on Uniform Technical and Technological Requirements and Procedures for the Storage and Protection of Archival Material and Documentary Material in Electronic Form (Official Gazette of RS 107/2021, 94/2022 and 116/2023) came into force, electronic archiving has been a full legal obligation for all legal entities in Serbia. During 2025 and 2026, the state portal E-Arhiv was activated, moving the entire process from theory into operational reality.
Most companies have by now covered the basics, appointed an archivist, drafted a List of Archival Categories, registered on the E-Arhiv portal. But there is one layer of electronic archiving that no one talks about, and that can invalidate all this effort within a few years, the qualified electronic timestamp.
What no one says out loud is that a timestamp has its own expiration date, and that this expiration is often shorter than the legal retention period of the document itself. If the timestamp is not renewed on time, the document technically remains in the system, but legally loses the very thing for which it was archived, the proof of its integrity and the exact time it was created.
In this guide, we explain what a qualified electronic timestamp is, why it expires, which regulations to follow, and what happens if it expires before the document does.
What is a Qualified Electronic Timestamp
A qualified electronic timestamp is a trust service that confirms a specific electronic document existed at a precisely defined moment in time and has not been altered since. It is linked to Coordinated Universal Time (UTC), issued by a registered qualified trust service provider, and unlike an ordinary timestamp, it carries full legal weight before courts and other institutions.
Here lies a key distinction that many people miss. An electronic signature confirms who signed the document, while a timestamp confirms when the document was created and that it has not been altered since. In an electronic archive, you need both layers, because otherwise you have proof of authorship but no reliable proof of time.
The Serbian Law on Electronic Documents, Electronic Identification and Trust Services in Electronic Business (Official Gazette of RS 94/17 and 52/21), which is largely aligned with the EU eIDAS regulation, gives qualified timestamps the same evidentiary value as a physical stamp when it comes to proving the moment a document was created.
Why Timestamps Expire
A timestamp relies technically on a cryptographic hash of the document and the digital signature of the issuer. Both of these elements weaken over time, not because someone deliberately breaks them, but because technology advances. Hash algorithms that are secure today become predictable within five or ten years. The issuer’s certificate has a validity period that cannot exceed the lifespan of the underlying infrastructure. All of this means the cryptographic guarantee of a timestamp cannot last forever, even if the law allowed it.
Regulation 107/2021, which is the primary regulation for the private sector in this area, requires creators and holders of documentary material to periodically renew the timestamp before its validity expires. The exact renewal interval is not uniformly prescribed and depends on the algorithm used and the recommendations of the qualified trust service provider. For reference, the Regulation on Office Operations of State Administration Bodies (Official Gazette of RS 21/2020, 32/2021, 14/2023) prescribes a five-year interval for state bodies, which is often taken as a reasonable benchmark for the private sector, although it is not formally binding for private entities.
To determine the correct renewal interval for your documents, it is best to consult the provider of your timestamp service and your legal advisor.
What This Looks Like in Practice
Consider the following scenario. Your company issues an electronic invoice on July 15, 2026 and applies a qualified timestamp to it. The legal retention period for the invoice is ten years, until 2036. The validity of the timestamp itself is significantly shorter, typically a few years, depending on the algorithm and the service provider.
If nothing is done between the moment of archiving and the moment the timestamp expires, the invoice is still in the system when the timestamp lapses. It can still be opened, viewed and read. But the proof of its integrity is no longer indisputable. In the event of an inspection or a commercial dispute, the other party can raise the question whether the invoice was modified after the timestamp expired, and you have no cryptographic evidence to conclusively deny it. The document is still there, but its legal weight has been weakened.
The same applies to an electronic signature accompanied by a timestamp. If it is not renewed in time, the signature gradually loses its “qualified” status and becomes merely an “electronic” signature, which is a legally much weaker category.
How Timestamp Renewal Works
Renewal is not achieved by signing the document again. Instead, a timestamp upgrade takes place, meaning a new timestamp is added on top of the existing timestamp and signature. This creates a chain of timestamps, in which each successive timestamp confirms that the previous one was valid at the moment it was renewed. As long as this chain is unbroken, the document retains full legal integrity.
Technically, this means the software managing your electronic archive must maintain a per-document ledger, know when each timestamp was issued and when it will expire, and automatically initiate renewal before the deadline. For companies with thousands of archived documents, doing this manually is not practically feasible.
Who Issues Qualified Timestamps in Serbia
According to the current state of the Register of Qualified Trust Service Providers maintained by the Serbian Ministry of Information and Telecommunications, qualified timestamp services in Serbia are provided by several entities, among them the Certification Body of the Post of Serbia, the Chamber of Commerce of Serbia (PKS CA), the Office for Information Technologies and eGovernment, Inception d.o.o. and Telekom Srbija (since March 2026).
For the public sector, state bodies and local self-government units, the Office for Information Technologies has developed the RS-GOV TSA infrastructure, which is free of charge for its users. The private sector uses one of the commercial services, with pricing based on the number of issued timestamps.
The current state of the register should be verified directly on the Ministry’s website, as the list of providers can change over time.
What Happens If Renewal Is Missed
If a timestamp expires before the document’s retention period ends, the document becomes legally contested in a technical sense. It is not deleted, it is not invalid, but it loses one layer of undeniability. In an inspection, a commercial dispute or a tax audit, the other party can claim the document may have been altered after the timestamp expired, and you cannot easily provide cryptographic proof to the contrary.
The specific legal and financial consequences depend on the type of document and the specific case, so for details it is best to consult your legal advisor. But as a general rule, a document without a valid timestamp in a long-term archive is not the same as a document with one, and this difference can be decisive at the moment you least expect it.
Why You Should Not Handle This Manually
Timestamps are issued instantly, but tracking them is a process that spans decades. A company archiving one thousand invoices, contracts and delivery notes in July 2026 will, by 2036, have several such “generations” of documents, each with its own deadlines. Manually keeping track of when each timestamp expires, when it must be renewed and who is responsible for it, is not just impractical, it is mathematically risky. One forgotten document can compromise the credibility of the entire archive at the moment of an audit.
For this reason, electronic archiving should be managed by a software solution that automatically monitors the validity of each timestamp, initiates renewal before expiration and maintains a complete audit trail of all renewals, all without human intervention.
Why Docloop
Docloop is the first licensed information intermediary of the Ministry of Finance of the Republic of Serbia for the exchange of electronic invoices and other electronic documents. Since 2018, we have built a base of more than 4,800 active clients, among them Zepter, Siemens, Würth, Swisslion, MaxBet, AbelaPharm and Prvi Partizan, as well as 200,000 indirect users.
Our electronic archive solution is part of the mojDMS platform. The system automatically applies a qualified timestamp to every document entering the archive, monitors the validity of each individual timestamp and initiates renewal before expiration, so the chain of legal validity is never broken. mojDMS integrates with over 220 ERP systems, including SAP, Pantheon and Navision, meaning you do not need to replace the software you already use.
Schedule a free consultation and in a single conversation you will get a clear picture of where your business stands in relation to the law and what the transition would look like for your specific situation.
📞 +381 11 43 50 555
📧 prodaja@docloop.rs
🌐 www.docloop.rs

Docloop and Intercert: A Successfully Completed Project for a Higher Level of Business Excellence
We are pleased to announce the successful completion of a collaborative project between Docloop, Intercert, and Mobes. This joint endeavor marks an important milestone in our ongoing commitment to improving business processes and reaffirming the highest standards of professionalism we deliver to our clients every day.
A Partnership Built on Quality and Trust
As the first licensed information intermediary authorized by the Ministry of Finance of the Republic of Serbia and a trusted partner to over 4,800 clients on their digital transformation journey, Docloop consistently seeks collaborations with partners who share our passion for innovation, reliability, and excellence.
Intercert proved to be an outstanding partner throughout this project. Their demonstrated expertise in evaluating business systems and identifying best practices provided our team with invaluable insights and further strengthened the stability of our operations.
The Synergy of Expert Teams
Our team, known for its creativity, dedication, and innovative drive, worked closely with Intercert’s specialists at every stage of the process. This synergy ensured that all aspects of the project were carried out seamlessly and efficiently.
Thanks to Intercert’s professional guidance and objective approach, we successfully completed a process that confirms Docloop — as a unique platform for the digitalization of business processes — is fully aligned with the highest market demands. Through our platform, we provide users with advanced modules and applications, most notably Moj eRačun (for e-invoicing) and Moj DMS (which includes eArchive, task manager, eSigning, eDelivery notes, archive registry, and more).
“The collaboration with Intercert was an exceptionally professional and inspiring experience for the entire Docloop team. Their expertise, dedication, and constructive approach helped us clearly validate the quality of our internal processes. We are proud of the results of this partnership, which gives us further motivation to continue developing advanced solutions for modern business.”
Looking Ahead
We extend our sincere gratitude to the management and entire team at Intercert for their outstanding communication, commitment, and a partnership that sets the highest standards of professionalism in our industry.
The completion of this project solidifies our position as a trusted partner driving business growth through digital solutions across Serbia and the region — always striving for the highest possible level of quality.

From June 5 to 7, 2026, the Docloop team spent three days on Mount Tara. It was a small break from the offices, screens and the systems, an opportunity for colleagues who every day together build one of the most important digital platforms for business in Serbia to spend time together in a completely different way.
The location was Kremna Concept, a mountain resort we visited for the second time, but our experiences this time were entirely new.
The Mountain as a Reset
Tara is not a mountain you cross quickly, it is one that grows on you. The very first glimpse of the landscape around the hotel was enough to slow our collective breathing. Friday began as a working day, but in the afternoon it turned into that special moment when phones are set aside, emails stop being checked and you finally notice what has been surrounding you the entire week.
The first dinner, accompanied by live music, set the tone for the days ahead. It was warm, long, unhurried. Conversations moved between work and personal topics, which is usually a good sign that people are truly unwinding. They went on long after the plates had been cleared.
Day Two, the Mountain Opens Its Doors
Saturday was the day we came to Tara for. A panoramic jeep tour took us to the starting point of an e-bike route that none of us had ridden the previous year, which gave an extra dose of excitement to those who had been eagerly awaiting their second round on the mountain, and a slight nervousness to those sitting on an electric bike for the first time.
The pause at the Osluša viewpoint was a quiet moment that we all remember. The view from Osluša is the kind that makes conversation fall silent on its own. After the break, we continued by jeep deeper into the National Park, where a fireside lunch awaited us. Perhaps it was the altitude, perhaps the fresh air, but everything had a different taste. The conversations at lunch were the loveliest kind, the ones in which colleagues who usually communicate through Slack and meetings suddenly start sharing stories about their children, their travels and plans that have nothing to do with work.
In the evening, on the square of Kremna Concept, an outdoor gala dinner, fire, traditional sač, live roasting and the orchestra Dukat. The dancing went on late into the night, and individuals who had until that moment been only formal colleagues became, well, friends.
Coming Back Different
Sunday, a slow breakfast, plenty of laughter about details from the previous evening that some remembered better than others. The drive back to Belgrade was different from the drive out. Not because the landscape had changed, but because the group of people passing through it had. Tara has that effect, it does not change you, but it changes the way you remember the people you spent it with.
Why Moments Like These Matter
Docloop is a technology company and our everyday work demands precision, focus and a team that has each other’s back. But behind every automated document exchange, behind every integration with ERP systems and behind every free consultation you book through our website, there are real people. People who last weekend rode bikes together across Tara, ate by the fire and danced late into the night.
Moments like these are not just a reward for our work. They are part of the reason we do what we do, part of why mornings feel different when you sit down at your desk and part of why the reply to a client’s email comes out a little warmer.
See you again next year.

When a shipment arrives that does not match what you ordered, you are not obligated to accept it. The eDelivery Note system provides a clear mechanism for handling such situations, and that mechanism is the eReceipt Note.
Most companies in Serbia in 2026 still do not fully understand how the system records the rejection of delivered goods and, more importantly, are unaware that there are two separate deadlines that determine whether you will have the right to respond at all.
In this guide, we explain how to report quantity discrepancies or reject shipments through eReceipt Note, which deadlines you must comply with, what happens if you miss them, and the most common mistakes companies make in practice.
How the System Actually Works
First, it is important to clear up a common misconception that causes considerable confusion.
The eDelivery Note is a document issued by the sender, and as the recipient, you do not directly “reject” the eDelivery Note. The eDelivery Note itself does not have a status of “rejected.”
Any response to an incoming shipment is submitted through an eReceipt Note, which is the document you send through the system after confirming physical receipt of the goods.
The mechanism works as follows. For each item in the shipment, the eReceipt Note records three quantities:

Quantity of delivered goods
Quantity of accepted goods
Quantity of returned goods

If the delivered quantity and accepted quantity are identical, everything is in order. If they differ, the system automatically records the returned quantity. If the entire quantity is returned, you have effectively rejected the shipment in full.
The system does not require a specific field for a “reason for rejection.” Instead, the reason should be documented internally using photographs, a receiving report, and any correspondence with the supplier. This documentation may later serve as the basis for claims, accounting controls, or inspections.
The Double Deadline You Must Know
One of the biggest misconceptions in practice is that the recipient has a single eight-day deadline. This is not correct.
According to the regulations, recipients are subject to two separate deadlines that run consecutively.
The first deadline is 3 business days from the start of the goods receipt process to confirm physical receipt in the system.
This is not the same as signing a paper delivery note for the driver. It is a specific action within the central Ministry of Finance system that assigns the eDelivery Note the status of “physical receipt confirmed.”
Only after this confirmation does the second deadline begin.
The second deadline is 8 days, during which you must submit the eReceipt Note, whether you are:

Accepting the shipment in full
Partially accepting the shipment
Rejecting the shipment entirely

There is also a third deadline of 30 days, which is discussed far less frequently.
An eDelivery Note that has not received confirmation of physical receipt expires 30 days after the goods movement begins. By that time, the goods may already be in your warehouse, but from the system’s perspective, they never arrived. This creates discrepancies between accounting records, inventory balances, and the eInvoice that follows the delivery note.
What Happens If You Do Not Submit an eReceipt Note on Time?
This is the area where the most confusion exists because the rule differs for public and private sector entities.
Public Sector
If you are a public sector entity and fail to submit an eReceipt Note within 8 days after confirming physical receipt, the eDelivery Note is considered fully accepted.
Silence means acceptance.
Private Sector
If you are a private sector entity, the opposite rule applies.
If you fail to submit an eReceipt Note within the 8-day deadline, the eDelivery Note is considered fully rejected, and the system automatically generates an eReceipt Note on your behalf, along with all resulting consequences.
This creates a situation many private companies encounter without realizing it.
The goods are physically in the warehouse, employees have received them, shelves are stocked, but the system records the entire shipment as rejected. Accounting records no longer match inventory levels, the eInvoice cannot be properly linked to the delivery note, and inspections may reveal discrepancies between reality and system records.
The Most Common Situations Requiring an eReceipt Note with Discrepancies
Based on everyday practice, there are six typical scenarios.
Quantity Discrepancies
The delivery note indicates ten pallets, but the warehouse receives only eight.
This is the most common situation, particularly in wholesale and distribution businesses.
In the eReceipt Note, you record that eight units were delivered and accepted. The system automatically identifies the discrepancy compared to the original eDelivery Note.
You should not simply accept the shipment with a handwritten note regarding missing goods, as such notes carry little practical value within the electronic system.
Incorrect Recipient Information
If the eDelivery Note contains an incorrect VAT ID, company name, or branch information, the issue is not resolved through an eReceipt Note.
Instead, you should contact the sender, who must cancel the original eDelivery Note and issue a new one with the correct details.
The sender may cancel the eDelivery Note only until physical receipt has been confirmed, which is another reason why physical receipt should not be confirmed automatically out of habit.
Discrepancies in Prices or Ordered Items
The eDelivery Note serves as the basis for the eInvoice that follows.
If the delivery note includes an item that was never ordered or contains pricing that differs from the agreed terms, it is significantly easier to address the issue immediately through an eReceipt Note than later through invoice disputes.
Damaged, Defective, or Contaminated Goods
Visibly damaged pallets, broken packaging, or contamination of food products are all legitimate reasons to report discrepancies.
In the eReceipt Note, you specify what was accepted and what was returned.
It is important to support the process with photographs and an internal receiving report, as these documents may later be required when submitting a claim.
Goods Were Never Ordered
Sometimes suppliers accidentally send goods intended for another customer or incorrectly combine multiple orders.
If the shipment does not belong to you, submit an eReceipt Note indicating that the entire quantity has been returned. Otherwise, the goods may become part of your inventory records.
Technical Errors in the Document
Required information may be missing, delivery note numbers may be duplicated, or formatting may be incorrect.
This is relatively rare because the system rejects most technical errors during document creation, but occasionally issues pass validation and must be addressed by the recipient through an eReceipt Note.
What Happens After You Submit an eReceipt Note with Discrepancies?
Submitting an eReceipt Note is not the end of the process.
The sender has 30 days to respond to an eReceipt Note containing discrepancies.
The sender may:

Accept it, in which case the eDelivery Note automatically receives the status “reconciled”
Reject it

If the sender does not respond within 30 days, the eReceipt Note automatically receives the technical status “automatically rejected,” meaning the sender is deemed to have rejected it in full.
For legal and financial implications, particularly regarding ownership of goods, accounting treatment, and tax consequences, it is advisable to consult your accountant or legal advisor, as outcomes may also depend on the contractual relationship with the supplier.
Common Mistakes Companies Make
Accepting Goods with a Paper Note
This is the most common and potentially most damaging practice.
Warehouse personnel accept the shipment to avoid complications and add a handwritten note regarding shortages to a paper document.
The note has no effect within the eDelivery Note system, and the eReceipt Note submitted later may not reflect the actual discrepancy.
Reaching Agreements by Email or Phone Without Updating the System
Conversations with suppliers do not modify records within the eDelivery Note system.
For the system, only formally submitted documents matter.
Delaying the Response
The more time passes between receiving goods and submitting the eReceipt Note, the greater the risk that details will be forgotten, documentation misplaced, or deadlines missed.
For private sector entities, missing the deadline automatically results in rejection of the shipment, which is usually the last thing a company wants for goods already sitting in its warehouse.
Rejecting an Entire Shipment Because of One Item
While technically valid, this is not always the most practical solution.
The system supports partial acceptance, making it preferable in many cases to record accurate quantities per item rather than reject the entire shipment.
Why Rejections Should Be Stress-Free
Submitting an eReceipt Note with discrepancies should not require a meeting between accountants and warehouse managers.
It should be a quick action completed immediately after inspection of the goods, while all details are fresh and relevant personnel are still present.
The longer the process is delayed, the greater the chance of missing deadlines or overlooking important details.
The best way to achieve this is with a system that allows warehouse personnel to confirm physical receipt and submit ePrijemnica documents directly from a mobile device, using predefined templates for common scenarios and attaching photographs as internal evidence.
This is one reason why, following amendments to the regulations in December 2025, the Ministry of Finance allows the use of mobile applications alongside the standard web interface, although each software intermediary may implement this differently.
Why Choose Docloop?
Docloop was the first licensed information intermediary authorized by the Ministry of Finance of the Republic of Serbia for the exchange of eInvoices and other electronic documents.
Since 2018, we have built a client base of more than 4,800 active customers, including Zepter, Siemens, Würth, Swisslion, MaxBet, AbelaPharm, and Prvi Partizan, as well as more than 200,000 indirect users.
Our eDelivery Note solution is part of the myDMS platform.
When a shipment arrives that does not match the ordered delivery, warehouse personnel can use the mobile interface to confirm physical receipt and submit an ePrijemnica with accurate quantities per item, including photographs as internal evidence.
The system automatically tracks both deadlines, the 3-business-day deadline for physical receipt and the 8-day deadline for eReceipt Note submission and sends alerts as deadlines approach, eliminating the need for manual monitoring.
myDMS integrates with more than 220 ERP systems, including SAP, Pantheon, and Navision, meaning you can continue using the software infrastructure you already have.
The transition period ends on June 30, 2026. After that date, inspections will begin full enforcement.
Schedule a free consultation and, in a single conversation, gain a clear understanding of your compliance status and what implementation would look like for your specific business.
📞 +381 11 43 50 555
📧 prodaja@docloop.rs
🌐 www.docloop.rs

Most of the conversation around digitalizing goods movement in Serbia revolves around a single word: eDelivery Note (eOtpremnica). That is the document everyone writes about, talks about, and panics over as the July 1, 2026 deadline approaches. But there is another side to the same coin that many overlook, until they face their first inspection or their first fine.
That other side is the eReceipt (ePrijemnica).
If your supplier sends you an eDelivery Note, you are legally required to receive and confirm it, electronically, in the system, and within a strictly defined deadline. That confirmation is the eReceipt itself. In other words, the eDelivery Note is the obligation of the party sending the goods, while the eReceipt is the obligation of the party receiving them. One does not exist without the other.
Below we explain what exactly the eReceipt is, who must use it, what deadlines apply, and what happens when those deadlines are missed.
What an eReceipt Is, in Plain Terms
The eReceipt is an electronic document by which the recipient of goods confirms that the shipment has arrived. It is generated and sent through the central system of the Ministry of Finance, the eDelivery Note system at eotpremnice.mfin.gov.rs, and it carries the same legal weight as if you had received the goods in person, with a stamp and signature on a traditional paper delivery note.
What is important to understand is that the eReceipt is not an optional add-on you can skip if you do not feel like dealing with it. It is a legal obligation and part of every cycle in which goods move from one company to another.
In practice, it looks like this. The supplier generates an eDelivery Note in their system before the goods leave their warehouse. That delivery note automatically arrives in your profile in the eDelivery Note system. When the goods physically arrive and your warehouse staff inspects them, you are obligated to first confirm physical receipt through the system, and then send the eReceipt. Only then is the documentary cycle for that shipment closed.
The Difference Between an eDelivery Note and an eReceipt
The difference is not only in the direction of movement. They also differ in who bears responsibility, what is monitored, and what the penalties are if something goes wrong.
The eDelivery Note is the sender’s responsibility. It must exist in the system before the goods leave the warehouse. If a driver sets out without it, a roadside inspection can stop the vehicle and impose a fine on the sender, up to two million dinars for a legal entity.
The eReceipt is the recipient’s responsibility. It does not apply to the moment of transport, but it must exist no later than eight days from the moment you confirm physical receipt of the goods. And you must confirm physical receipt no later than three business days from the day of pickup. If you miss these deadlines, the inspection does not go to the sender, it comes to you.
In other words, even if your supplier does everything flawlessly, you can still be fined, simply because no one in your company logged into the system and confirmed receipt with a few clicks.
The Eight-Day Deadline That Is Actually Two Deadlines
The most common misconception in practice is that the recipient has one deadline, eight days. That is not correct. According to the rulebook, the recipient has two separate deadlines that run consecutively, plus a third deadline that activates if the first two are missed.
The first deadline is three business days from the day the goods are picked up to confirm physical receipt through the system. This is not signing a paper delivery note for the driver, this is a specific action in the central Ministry of Finance system by which the eDelivery Note acquires the status of “physical receipt.”
Only after that confirmation does the second deadline of eight days begin, during which the recipient must accept or reject the eDelivery Note by sending an eReceipt.
There is also a third deadline of thirty days that is talked about even less. If the recipient does not confirm physical receipt at all, the eDelivery Note ceases to be valid thirty days from the start of the goods’ movement. The goods are by then already in your warehouse, but from the system’s standpoint they never even arrived, which creates discrepancies between accounting, warehouse stock levels, and the eInvoice.
A typical scenario in which a company runs into trouble looks like this. Goods arrive on a Friday afternoon. The warehouse worker accepts them, signs the old paper delivery slip out of habit, stacks the goods on shelves, and goes home. The eDelivery Note is in the system, but no one has logged in and confirmed physical receipt. The weekend passes. The following week the accountant is looking for other invoices and does not open the eDelivery Note module. The second week passes too. No one has dealt with either the first or the second deadline. The fine can go up to five hundred thousand dinars, for that single shipment.
The biggest problem is not malice. The biggest problem is that responsibility for the eReceipt is often not assigned to any single person in the company, so everyone assumes someone else surely took care of it.
What Is Monitored and How the State Sees Your Mistakes
The eDelivery Note system works in such a way that every delivery note has a clear status. Sent, physically received, accepted by eReceipt, rejected, automatically rejected. The inspector does not need to visit your company to see what you are doing, the system already shows them everything.
When the full picture is examined, an inspector can see in a single query how many delivery notes have been addressed to your tax ID and how many of them have been properly confirmed by eReceipts within the deadline. The difference between those two figures is the number of violations that are already visible, even if no one has ever knocked on your door.
Special Cases, When the eReceipt Is Not a Simple Confirmation
There are situations in which the eReceipt is not just a click to confirm, but requires more attention.
The first is partial receipt. If eight pallets arrive instead of ten, you do not confirm receipt for the entire delivery note. The system must record the exact quantity, otherwise in the days that follow you will have incorrect stock levels, and the eInvoice will show a discrepancy that blocks payment.
The second is damaged or defective goods. The eReceipt can also be rejected, which is a perfectly legitimate legal move. But that rejection must be substantiated and timely, because the consequences of silence are not insignificant. If a recipient from the private sector does not send any eReceipt within eight days, the system automatically treats the eDelivery Note as rejected in full and sends the eReceipt in your name. For the public sector, the rule is the opposite, silence means acceptance in full. Private companies therefore often end up in an absurd situation, the goods are in the warehouse, but the paperwork says they were never received.
The third is the situation where one location receives the eDelivery Note while the goods physically arrive at another, for example a headquarters and its branches. In such cases the eReceipt still goes through the central tax ID, but it must be clearly linked in the system to the actual delivery location, which is yet another step in the process that companies often overlook.
The Most Common Mistakes Companies Make
From everyday practice, we highlight four patterns that repeat most often.
The first is the absence of a responsible person. No one in the company has confirming eReceipts in their job description, so no one does it. The second is the separation of the warehouse from the office. The goods arrive, the paper is signed, but the system is not opened because the accountant is not physically there. The third is forgetting about delivery notes that arrive over the weekend or during annual leave, because neither the three-business-day deadline nor the eight-day deadline stops for vacations. The fourth is mismatches between the eInvoice and the eReceipt in terms of quantities, which creates chaos in the books at the end of the month.
Each of these mistakes individually seems small. Multiplied by the number of monthly deliveries, it becomes a systemic risk.
Why Docloop, Not Someone Else
Docloop is the first licensed information intermediary by the Ministry of Finance of the Republic of Serbia for the exchange of eInvoices and other electronic documents. Since 2018, we have built a base of over 4,800 active clients, including Zepter, Siemens, Würth, Swisslion, MaxBet, AbelaPharm, and Prvi Partizan, as well as 220,000 active users.
Our solution for eDelivery Notes and eReceipts is part of the mojDMS platform. As soon as your supplier sends an eDelivery Note, the system automatically receives it into your profile and notifies the responsible person. The warehouse worker can confirm receipt via mobile phone, and for partial or rejected shipments, the eReceipt is generated in a few clicks. mojDMS integrates with over 220 ERP systems, including SAP, Infosoft, and Navision, which means you do not have to change the software you already use.
The tolerance period expires on June 30, 2026. After that date, inspections begin in full force. Schedule a free consultation and in a single conversation you will get a clear picture of where your business stands in relation to the law and what the transition would look like for your specific situation.
📞 011/43-50-555 📧 prodaja@docloop.rs 🌐 www.docloop.rs

Most of the conversation around digitalizing goods movement in Serbia revolves around a single word: eDelivery Note. That is the document everyone writes about, talks about, and panics over as the July 1, 2026 deadline approaches. But there is another side to the same coin that many overlook, until they face their first inspection or their first fine.
That other side is the eReceipt.
If your supplier sends you an eDelivery Note, you are legally required to receive and confirm it, electronically, in the system, and within a strictly defined deadline. That confirmation is the eReceipt itself. In other words, the eDelivery Note is the obligation of the party sending the goods, while the eReceipt is the obligation of the party receiving them. One does not exist without the other.
Below we explain what exactly the eReceipt is, who must use it, what deadlines apply, and what happens when those deadlines are missed.
What is an eReceipt?
The eReceipt is an electronic document by which the recipient of goods confirms that the shipment has arrived. It is generated and sent through the central system of the Ministry of Finance, the eDelivery Note system at eotpremnice.mfin.gov.rs, and it carries the same legal weight as if you had received the goods in person, with a stamp and signature on a traditional paper delivery note.
What is important to understand is that the eReceipt is not an optional add-on you can skip if you do not feel like dealing with it. It is a legal obligation and part of every cycle in which goods move from one company to another.
In practice, it looks like this. The supplier generates an eDelivery Note in their system before the goods leave their warehouse. That delivery note automatically arrives in your profile in the eDelivery Note system. When the goods physically arrive and your warehouse staff inspects them, you are obligated to first confirm physical receipt through the system, and then send the eReceipt. Only then is the documentary cycle for that shipment closed.
The Difference Between an eDelivery Note and an eReceipt
The difference is not only in the direction of movement. They also differ in who bears responsibility, what is monitored, and what the penalties are if something goes wrong.
The eDelivery Note is the sender’s responsibility. It must exist in the system before the goods leave the warehouse. If a driver sets out without it, a roadside inspection can stop the vehicle and impose a fine on the sender, up to two million dinars for a legal entity.
The eReceipt is the recipient’s responsibility. It does not apply to the moment of transport, but it must exist no later than eight days from the moment you confirm physical receipt of the goods. And you must confirm physical receipt no later than three business days from the day of pickup. If you miss these deadlines, the inspection does not go to the sender, it comes to you.
In other words, even if your supplier does everything flawlessly, you can still be fined, simply because no one in your company logged into the system and confirmed receipt with a few clicks.
The Eight-Day Deadline That Is Actually Two Deadlines
The most common misconception in practice is that the recipient has one deadline, eight days. That is not correct. According to the rulebook, the recipient has two separate deadlines that run consecutively, plus a third deadline that activates if the first two are missed.
The first deadline is three business days from the day the goods are picked up to confirm physical receipt through the system. This is not signing a paper delivery note for the driver, this is a specific action in the central Ministry of Finance system by which the eDelivery Note acquires the status of “physical receipt.”
Only after that confirmation does the second deadline of eight days begin, during which the recipient must accept or reject the eDelivery Note by sending an eReceipt.
There is also a third deadline of thirty days that is talked about even less. If the recipient does not confirm physical receipt at all, the eDelivery Note ceases to be valid thirty days from the start of the goods’ movement. The goods are by then already in your warehouse, but from the system’s standpoint they never even arrived, which creates discrepancies between accounting, warehouse stock levels, and the eInvoice.
A typical scenario in which a company runs into trouble looks like this. Goods arrive on a Friday afternoon. The warehouse worker accepts them, signs the old paper delivery slip out of habit, stacks the goods on shelves, and goes home. The eDelivery Note is in the system, but no one has logged in and confirmed physical receipt. The weekend passes. The following week the accountant is looking for other invoices and does not open the eDelivery Note module. The second week passes too. No one has dealt with either the first or the second deadline. The fine can go up to five hundred thousand dinars, for that single shipment.
The biggest problem is not malice. The biggest problem is that responsibility for the eReceipt is often not assigned to any single person in the company, so everyone assumes someone else surely took care of it.
What Is Monitored and How the State Sees Your Mistakes
The eDelivery Note system works in such a way that every delivery note has a clear status. Sent, physically received, accepted by eReceipt, rejected, automatically rejected. The inspector does not need to visit your company to see what you are doing, the system already shows them everything.
When the full picture is examined, an inspector can see in a single query how many delivery notes have been addressed to your tax ID and how many of them have been properly confirmed by eReceipts within the deadline. The difference between those two figures is the number of violations that are already visible, even if no one has ever knocked on your door.
Special Cases, When the eReceipt Is Not a Simple Confirmation
There are situations in which the eReceipt is not just a click to confirm, but requires more attention.
The first is partial receipt. If eight pallets arrive instead of ten, you do not confirm receipt for the entire delivery note. The system must record the exact quantity, otherwise in the days that follow you will have incorrect stock levels, and the eInvoice will show a discrepancy that blocks payment.
The second is damaged or defective goods. The eReceipt can also be rejected, which is a perfectly legitimate legal move. But that rejection must be substantiated and timely, because the consequences of silence are not insignificant. If a recipient from the private sector does not send any eReceipt within eight days, the system automatically treats the eDelivery Note as rejected in full and sends the eReceipt in your name. For the public sector, the rule is the opposite, silence means acceptance in full. Private companies therefore often end up in an absurd situation, the goods are in the warehouse, but the paperwork says they were never received.
The third is the situation where one location receives the eDelivery Note while the goods physically arrive at another, for example a headquarters and its branches. In such cases the eReceipt still goes through the central tax ID, but it must be clearly linked in the system to the actual delivery location, which is yet another step in the process that companies often overlook.
The Most Common Mistakes Companies Make
From everyday practice, we highlight four patterns that repeat most often.
The first is the absence of a responsible person. No one in the company has confirming eReceipts in their job description, so no one does it. The second is the separation of the warehouse from the office. The goods arrive, the paper is signed, but the system is not opened because the accountant is not physically there. The third is forgetting about delivery notes that arrive over the weekend or during annual leave, because neither the three-business-day deadline nor the eight-day deadline stops for vacations. The fourth is mismatches between the eInvoice and the eReceipt in terms of quantities, which creates chaos in the books at the end of the month.
Each of these mistakes individually seems small. Multiplied by the number of monthly deliveries, it becomes a systemic risk.
Why Docloop
Docloop is the first licensed information intermediary by the Ministry of Finance of the Republic of Serbia for the exchange of eInvoices and other electronic documents. Since 2018, we have built a base of over 4,800 active clients, including Zepter, Siemens, Würth, Swisslion, MaxBet, AbelaPharm, and Prvi Partizan, as well as 220,000 active users.
Our solution for eDelivery Notes and eReceipts is part of the mojDMS platform. As soon as your supplier sends an eDelivery Note, the system automatically receives it into your profile and notifies the responsible person. The warehouse worker can confirm receipt via mobile phone, and for partial or rejected shipments, the eReceipt is generated in a few clicks. mojDMS integrates with over 220 ERP systems, including SAP, Infosoft, and Navision, which means you do not have to change the software you already use.
The tolerance period expires on June 30, 2026. After that date, inspections begin in full force. Schedule a free consultation and in a single conversation you will get a clear picture of where your business stands in relation to the law and what the transition would look like for your specific situation.
📞 011/43-50-555 📧 prodaja@docloop.rs 🌐 www.docloop.rs

Document management has been undergoing digital transformation for years, but the most significant changes are yet to come. Artificial intelligence will play a much deeper role in how organizations work with documents, automate processes, and make decisions. Instead of being merely a storage location for files, the DMS is becoming an active part of the business system.
Below are the key ways AI will further accelerate and transform business operations.
From Passive Storage to an Intelligent System
Traditional DMS systems assume that the user knows what they are looking for and where the document is located. AI enables proactive systems that understand document content and offer relevant information in the right context, without an explicit user request.
The DMS will be able to:

suggest documents based on the task an employee is currently working on
connect documents with business processes in real time
alert users to missing or outdated documentation

This significantly reduces the time spent searching, organizing, and reviewing content.
Further Acceleration of Business Processes
Artificial intelligence further shortens document processing time through advanced automation. Instead of partially automated workflows, systems become capable of independently managing complete processes, from document intake to archiving.
Increasingly common applications include:

automatic recognition of a document’s business context
dynamic document routing without strictly defined rules
process adaptation based on historical data

This approach allows organizations to scale their operations without a proportional increase in administrative workload.
Advanced Analytics as a Standard
Analytics powered by artificial intelligence is becoming a standard part of the modern DMS. Instead of basic reports, systems offer predictive insights that help management understand how documents and processes affect overall business efficiency.
AI enables:

identification of bottlenecks in processes
prediction of delays in approvals
recognition of error patterns and recurring issues

Documents are no longer viewed in isolation, but as a valuable source of strategic information.
Improved Risk and Compliance Management
As regulatory requirements become more complex and the volume of sensitive data grows, AI is taking on a key role in risk and compliance management.
AI-supported systems enable:

automatic recognition of sensitive data
monitoring of unusual document access patterns
timely alerts about potential policy and regulatory violations

This shifts risk management from a reactive to a preventive level.
A Changing Role for Employees
As artificial intelligence takes over routine and administrative tasks, the role of employees changes as well. Manual work related to documents will be significantly reduced, while the focus will shift to analysis, decision-making, and process improvement.
Employees will:

spend less time processing documents
spend more time working with information
use the DMS as a decision-making tool, not just as an archive

What This Means for Organizations Already Using a DMS
Organizations that already use stable DMS systems, such as the My DMS module, are in a favorable position for this transition. The existing digital infrastructure provides a foundation on which AI functionalities can be gradually added, in line with business goals and the regulatory framework.
The key to success will not be the rapid adoption of every new technology, but rather a strategic approach and the system’s ability to evolve alongside the business.
Prepare Your Organization for the Next Phase of DMS
If you’re thinking about how AI can improve document management in your company, the Docloop team is here to help. Through a free consultation, we analyze your current processes, identify opportunities for automation, and propose concrete next steps, with no obligation and tailored to your size and industry.
Reach out to us at prodaja@docloop.rs and schedule a time that works for you.

Key Stages of Successful Business Process Digitalization – How Docloop Digitalizes Your Business
Digitalizing business processes has become essential for companies that want to operate faster, more efficiently, and with fewer errors. Instead of paper documents, emails, and manual task tracking, organizations are adopting digital tools that automate processes and provide full control over documents and workflows.
Docloop is a modern, locally developed platform that enables companies to easily digitalize and improve their business processes. Below, we outline the key stages of digitalization and explain how Docloop supports each step.
1. Analysis of Existing Business Processes
The first step in digitalization is understanding how processes currently function. In practice, this often involves:

excessive paperwork

documents circulating via email

unclear responsibilities

time lost on approvals

Docloop enables the mapping and centralization of business processes and documentation, making it clear:

who is responsible for each step

where a document is at any given moment

how long each process takes

This allows bottlenecks and unnecessary steps to be identified quickly.
2. Defining Digitalization Goals
Digitalization has no value unless clear objectives are defined. The most common goals companies aim to achieve include:

faster document approvals

improved process control and visibility

reduced errors and operational costs

easier internal communication

Docloop helps digitalize processes exactly where they deliver the greatest value—without unnecessary complexity or redundant features.
3. Choosing the Right Tool – Docloop as a Central Solution
Instead of using multiple disconnected tools, Docloop brings together:

document management

digital approval workflows

business process automation

real-time status tracking

and much more

Docloop easily adapts to existing ways of working and does not require radical organizational changes.
4. Employee Adoption and Simple Training
One of the biggest challenges in digitalization is employee resistance to change. That’s why Docloop:

offers a simple and intuitive interface

requires no technical background

enables employees to quickly recognize everyday benefits

provides dedicated technical support and consultants available for any questions or concerns

When employees see that the system saves time and simplifies their work, digital adoption happens naturally.
5. Gradual Implementation of Digital Processes
Digitalization does not have to happen all at once. Best practice is to:

start with simpler processes

test solutions in real-life scenarios

gradually expand implementation across the organization

Docloop enables phased adoption without business disruption or operational risk.
6. Performance Tracking and Continuous Improvement
Digital processes make it possible to measure what was previously invisible:

process duration

number of bottlenecks

employee workload

team efficiency

Docloop provides clear insights into company operations, enabling continuous improvement and agile business optimization.
If you would like to improve your business operations, reduce costs, and accelerate processes, you can schedule a free consultation today at prodaja@docloop.rs.

At the beginning of 2026, we look back on the conferences and business events throughout 2025 in which Docloop actively participated. Throughout the year, the focus was not merely on attendance, but on direct engagement with the business community through exhibition space, expert presentations, and topic-driven discussions.
These conferences provided an opportunity to hear first-hand about the challenges companies face in the areas of digitalization, document management, and regulatory compliance, while also presenting concrete solutions developed on the Docloop platform.
Automation Summit – Split
Participation in the Automation Summit in Split was of particular importance to Docloop, as the company had its own exhibition stand throughout the entire event. The stand served as a hub for numerous discussions with regional companies, system integrators, and experts in business process automation.
Visitors had the opportunity to learn how the Docloop platform enables document workflow automation, integration with ERP and financial systems, and the improvement of internal processes through centralized document management. Special interest was shown by participants working with complex business systems who are seeking stable and scalable DMS solutions.
Bolji Biznis Vikend – Mokra Gora
At the Bolji Biznis Vikend event in Mokra Gora, Docloop took part in an interactive workshop as well as discussions focused on long-term business development, organizational stability, and strategic decision-making. Unlike traditional conferences, this event enabled deeper, more informal conversations with company owners and managers.
Discussions frequently addressed how digital systems, such as DMS solutions, can contribute to better business control, reduced operational risk, and greater process transparency—topics that align closely with Docloop’s approach to digital business.
BizIT Conference
At the BizIT Conference, Docloop played an active role through an expert presentation focused on the myDMS solution and the Docloop platform. The presentation highlighted practical examples of digital document management, process automation, and DMS integration into existing business systems.
Special emphasis was placed on the real challenges companies face when transitioning to paperless operations, as well as on how the Docloop platform enables gradual, controlled, and regulatory-compliant digitalization. The presentation opened the door to meaningful discussions with IT and business teams on the application of DMS solutions across various industries.
CEO Summit – Belgrade
Participation in the CEO Summit in Belgrade allowed the Docloop team to engage in discussions aimed at top management. Topics focused on strategic leadership, company growth, and the role of digital tools in business decision-making.
Events of this kind are particularly valuable for understanding how executives view digitalization not merely as an IT initiative, but as a long-term business strategy in which platforms such as Docloop play a key role.
CFO Breakfast – Money Talks, Mama Shelter, in cooperation with BizLife
In cooperation with BizLife, Docloop participated in the CFO Money Talks breakfast held at the Mama Shelter hotel in Belgrade. At this event, Docloop delivered an expert presentation with a clear focus on eDelivery Notes and their role in modern financial and logistics operations.
The presentation addressed regulatory requirements, practical challenges in implementing eDelivery Notes, and how digital solutions can facilitate goods tracking, reduce administrative burden, and improve data accuracy. Discussions with CFOs confirmed the importance of reliable and compliant document management systems within financial processes.
Conferences and business events throughout 2025 enabled Docloop to maintain direct contact with the business community, gain a deeper understanding of market needs, and validate the development direction of the Docloop platform. Insights gained through exhibition activities, presentations, and discussions form a strong foundation for further solution development and continued engagement in 2026.

The BizIT conference created space for a discussion on digital transformation from a practical perspective rather than a theoretical one. Instead of abstract trends, the focus was on real business challenges and the concrete experiences of companies that have already embarked on their digitalization journey or are currently in the process.
Docloop took an active role at the conference through a 15-minute presentation, where we shared our perspective on digitalizing business processes—shaped by daily work with clients across a wide range of industries.
Digital transformation from a practical perspective
During the presentation, as well as in discussions with other participants, it became clear that digital transformation is no longer primarily a technical issue. It is a matter of organization, process design, and control. Companies are looking for solutions that eliminate manual steps, connect data, and enable reliable document management in line with regulatory requirements.
The experiences shared by Docloop are based on implementations of mojDMS, moj-eRačun, and eDelivery Note (eOtpremnica) systems, where similar challenges arise regardless of industry: fragmented documentation, manual workflows, limited visibility, and increasing regulatory pressure.
Automation with regulatory compliance
One of the key messages of the presentation was that automation only delivers value when it goes hand in hand with full regulatory compliance. Digital solutions must ensure traceability, data security, and reliability—particularly in areas such as electronic invoicing and electronic delivery notes.
Discussions at the BizIT conference confirmed that successful digitalization does not require radical changes to business operations. Instead, it is achieved through the gradual improvement of existing processes, supported by technology that adapts to real organizational needs.
Technology that supports the business
One of the main conclusions of the conference was that technology should support employees—not create additional obstacles. Digital transformation is a continuous process that requires clearly defined goals, careful preparation, and a reliable partner.
For Docloop, participating in the BizIT conference and presenting to a professional audience reaffirmed that the market increasingly recognizes the value of stable, flexible, and locally compliant digital solutions.
The BizIT conference provided an excellent opportunity for meaningful knowledge exchange and for presenting a practical approach to digitalization through real-world examples. The overall takeaway reinforced a key principle: digital transformation is most effective when technology follows business processes—not the other way around.
Docloop continues to develop solutions that enable companies to implement digitalization gradually, in a controlled manner, and in full compliance with applicable regulations.

According to the latest analyses by Gartner and Deloitte, the year 2026 marks the beginning of a new phase in digital evolution.
Global IT investments are expected to reach a record 6 trillion USD, with the focus shifting from basic digitalization toward automation, artificial intelligence, and sustainable IT infrastructures.
For companies of all sizes, this means one thing – digital transformation is no longer an advantage, but a prerequisite for survival in an increasingly competitive market.
Agentic AI – The Next Step in Business Intelligence
Following the generative AI revolution of recent years, 2026 will usher in agentic AI systems – intelligent agents capable of independently analyzing, planning, and executing tasks without constant human oversight.These systems will play a key role in areas such as:

Customer support and automated communication

Real-time document and data analysis

Process optimization and cost efficiency

Docloop already incorporates artificial intelligence principles into its Document Management System (DMS) solutions, from automated document and metadata recognition to intelligent archiving and instant search.This enables Docloop users to benefit from functionalities fully aligned with the latest global automation trends.
Smarter Cloud and Sustainable Infrastructure
In 2026, the cloud will no longer be just a place to store data, it will evolve into a dynamic and intelligent infrastructure.Technologies such as edge computing, multicloud strategies, and energy optimization will become an integral part of everyday business operations.
Docloop relies entirely on a secure cloud infrastructure that ensures fast, reliable, and compliant document processing.All solutions are fully aligned with European and national data protection standards, guaranteeing long-term stability and sustainability for users.
Artificial Intelligence in Everyday Business Processes
AI is no longer viewed as a luxury technology but as an essential tool for improving productivity.Business applications, CRM systems, and DMS platforms increasingly leverage AI for:

Document classification and data analysis

Automated reporting and workflow execution

Business forecasting and resource optimization

The Docloop platform integrates these capabilities into the local business environment, providing intelligent solutions for companies looking to accelerate operations, reduce errors, and achieve complete digital control over their documentation.
Sovereign AI and Local Data Control
The EU AI Act establishes clear guidelines for developing and applying AI technologies, emphasizing security, transparency, and local data control.The concept of Sovereign AI reflects the growing need of countries and enterprises to maintain control over their data and AI models.
Docloop already operates according to these principles — all data is stored within local infrastructure, in compliance with the legal frameworks of the Republic of Serbia and EU standards.This ensures the highest levels of data security and trust in digital processes.
Digital Transformation as a New Business Standard
The year 2026 will be a turning point for companies ready to embrace innovation.Digital transformation is no longer merely about modernizing systems — it is a path toward higher efficiency, reduced risk, and complete business transparency.
Docloop provides its clients with comprehensive digital solutions, including:

Electronic document archiving and management

Integration with ERP and e-invoicing systems

Automated approval workflows and e-signatures

Secure document storage and traceability in full regulatory compliance

2026 will be defined by smarter data usage, artificial intelligence, and complete process automation.As a regional leader in digital business transformation, Docloop continues to bridge global innovation with local business needs — delivering solutions that enhance productivity, save time, and ensure security.
For more information about digital transformation and business process automation, contact us at prodaja@docloop.rs.

e-Delivery Note 2026: A New Obligation and What It Means for Your Business
Digital transformation in Serbia doesn’t stop with e-invoicing. The next big step is the e-Delivery Note, a document that becomes mandatory in January 2026 for the public sector and all businesses dealing with excise goods, and from October 2027 for the entire private sector.
What is an e-Delivery Note?
Put simply, an e-Delivery Note is an electronic document that tracks the movement of goods from sender to recipient. It contains the same data as the traditional paper delivery note: who is sending, who is receiving, what goods are being shipped, in what quantity, and when they were handed over.
The key difference is that this document is no longer printed or signed by hand—it is exchanged through the government’s information system and carries the same legal weight as its paper version.
Who is obliged to use it?

From January 1, 2026 → the public sector and all businesses trading in excise goods (e.g. fuel, alcohol, tobacco).

From October 1, 2027 → all private sector companies engaged in B2B transactions.

In practice, this means that most private companies will already be required to use e-Delivery Notes starting January 2026, since many purchase excise goods such as coffee. When a supplier issues an e-Delivery Note, the receiving party is legally required to accept and process it.
Why is it being introduced?
The goal is clear: greater transparency and better control of goods flows. The state gains better insight into trade activity, while companies benefit from faster and more secure document exchange.
The advantages are significant: less paperwork, reduced costs, automated processes, and improved data accuracy. For large organizations, this means savings and control. For SMEs, it’s an opportunity to modernize and stay competitive through digitalization.
How to prepare your business for e-Delivery Notes?

Analyze your current processesReview how delivery notes are currently issued and tracked. Is everything still paper-based? Who signs them? Where are they stored? Understanding this is the first step to knowing what will change.

Implement a DMS solutionWithout a digital system, managing e-Delivery Notes is nearly impossible. A Document Management System (DMS) such as Moj DMS allows you to automatically send, receive, and link e-Delivery Notes with other business documents (contracts, invoices, etc.).

Train your employeesStaff are used to paper delivery notes, so training is essential. They need to know what the new procedure looks like, how to digitally sign documents, and how to retrieve them.

Test before the obligation startsThe biggest mistake is waiting until the last moment. Start testing e-Delivery Note exchange in 2025, and your company will be fully ready by 2026.

Stay informed!
Follow Docloop for all updates and requirements regarding e-Delivery Notes. For more information, feel free to contact us at prodaja@docloop.rs.

Docloop myDMS Records 25% Growth in the First Seven Months of 2025.
Digital transformation in Serbia is rapidly accelerating, and our company is achieving record results. In the first seven months of 2025, the number of myDMS users grew by an impressive 25%, rising from 496 to 622 companies. At the same time, more than 4,600 businesses are now using Docloop digital solutions in their daily operations.
Among our satisfied clients are Emmezeta, Mainstream, Prvi Partizan, Manpower, Forma Ideale, Peštan, Fitpass, DB Schenker, Siemens, Zepter, Swisslion, Schrack Technik, Srbijašume, EPS, Maxbet, and many others.
These figures clearly confirm that Docloop has become the leading provider of DMS solutions in the region, with more and more companies recognizing the importance of digital document management.
What’s Behind myDMS Success?
A 25% increase in just seven months is no coincidence. Our team highlights several key factors:

Custom-made approach – every client receives a solution tailored to their own processes.

Flexible integrations – myDMS easily connects with ERP, SEF, and other business systems.

User-friendly interface -intuitive and easy to use without lengthy training.

Local compliance – fully aligned with Serbian and regional regulations.

Agile customer support – Docloop provides fast responses and continuous user support.

Thanks to these advantages, myDMS has become the number one choice for companies that want secure and efficient digitalization.
A Word from Our CEO
“We would not have achieved this result without our phenomenal team and all the clients who have placed their trust in us. Your needs and challenges are what drive us to continuously improve our system and become even better.”
This statement best reflects Docloop’s philosophy – our users are at the center of everything we do.
What’s Next?
Given the growth trend, myDMS will continue to develop new features, strengthen integrations, and further improve the user experience. Plans for 2025 and beyond are focused on even greater efficiency, additional collaboration tools, and enhanced process security.
Is It Time for Your Business to Switch to myDMS?
📩 Schedule a free consultation at prodaja@docloop.rs and discover how to transform your documents, processes, and archive into a simple and efficient digital system.

Hidden Costs of Paper Documentation Your Business Doesn’t See Immediately
Paper documentation still dominates in many companies because managers often believe it is inexpensive and simple to use. However, the reality is different. The costs of paper, toner, and storage are only the visible part of the iceberg. The real issue lies in the hidden costs that paper documentation generates every day, which businesses often fail to record.
In this article, we highlight the main hidden costs and explain why digitalizing documents is a necessary step toward saving money and modernizing operations.
1. Printing and Material Costs
At first glance, printing a single page seems insignificant. But when multiplied by thousands or even tens of thousands of documents each month, the expenses quickly add up. These include:

purchasing paper and toner,

maintaining and servicing printers,

electricity consumption,

reprints caused by errors.

According to estimates, the average company spends 3–8% of its annual revenue on managing paper.
2. Storage Costs
Paper files require storage space—often entire rooms or warehouses. This leads to:

rental or maintenance costs for additional space,

expenses for shelves, cabinets, and equipment,

limited accessibility when documents are spread across multiple locations.

In today’s business environment, where every square meter comes at a premium, storage for paper files is a luxury that can be avoided through digitalization.
3. Employee Time
Locating a single file can take up to 15 minutes. Across all employees and months of work, this results in hundreds of hours of lost productivity. Hidden costs include:

delays in processing contracts and invoices,

reduced overall efficiency,

greater strain on human resources.

4. Risks and Security
Paper can easily be lost, damaged, or accessed without authorization. Hidden costs appear in the form of:

legal consequences from lost documents,

costs of additional storage and insurance,

damage to corporate reputation.

Digital systems provide controlled access, user tracking, and backup options—capabilities nearly impossible to achieve with paper.
5. Environmental Costs
Paper documentation also impacts the environment. Deforestation, water usage, and CO2 emissions from printing all contribute to a negative ecological footprint. Increasingly, clients and partners expect companies to operate sustainably, which means hidden costs may also result in the loss of market trust.
The Solution: Document Digitalization
The answer to all these challenges is a transition to Docloop digital solutions, which provide:

easy storage and retrieval of documents,

lower printing and storage expenses,

improved security and control,

integration with other business systems,

higher employee efficiency.

Conclusion
The hidden costs of paper documentation are far from negligible—they affect finances, productivity, security, and reputation. By digitalizing documents, companies can save up to 40% of operational expenses, while boosting efficiency and competitiveness.
If your company is ready to eliminate hidden burdens and improve business performance, now is the right time to begin the digitalization process.Contact us at prodaja@docloop.rs to schedule a free consultation today.

How Successful Companies Keep Chaos Under Control – The Secret of Business Digitalization: Docloop at Mokra Gora
This past weekend, Docloop had the honor of participating in the Better Business Weekend organized by the Mokra Gora School of Management, where we led an interactive session titled:“How Successful Companies Keep Chaos Under Control – The Secret of Business Digitalization.”
The session was hosted by our Sales Director, Bojan Brajović, and Technical Director, Goran Rudinac, who shared real-world experiences and practical advice on how companies can take control of their documents, workflows, and daily operations using the Docloop DMS solution.
Key Topics of the Session
During the session, we explored:

The challenges of managing business documents

Common mistakes companies make in everyday operations

The importance of automation and implementing process control

How to build a system that “runs on its own”

Practical benefits of digitalization for every department – from Finance and Procurement to HR and Legal

The turnout and engagement exceeded our expectations, and the exchange of experiences among participants enriched the discussion even further.
Mokra Gora: A Perfect Setting for Strategic Thinking
Beyond the professional segment, the entire event was marked by a fantastic atmosphere and the breathtaking landscapes of Mokra Gora, which inspired attendees to reflect on the future of business.
We extend our thanks to the Mokra Gora School of Management for the excellent organization and partnership, and to all participants for their trust and open conversations.
Is your company ready to bring order to the chaos?
If you’re looking to digitalize your business, eliminate paperwork, and automate critical processes, our team is here to help.
📩 Email: prodaja@docloop.rs🌐 Learn more: www.docloop.rs

In today’s dynamic business environment, digitalization is no longer an option but an imperative for success. Companies that rely on digital technologies gain significant advantages – faster data processing, better organization, and more efficient business processes. Digitalization is not just a trend but a key factor that enables companies to remain competitive in an ever-changing market.
One of the greatest benefits of digitalization is increased productivity. The automation of administrative and operational tasks frees up employees’ time so they can focus on more creative and strategic activities, while routine tasks are completed more quickly and accurately. Eliminating paperwork and manual processes not only saves resources but also reduces the risk of human errors, leading to more efficient operations and better workflow organization.
Digitalization also brings significant cost savings. By using digital tools, companies can reduce printing, storage, and document distribution costs, as well as administrative and operational expenses. Automating business workflows reduces the need for manual data entry, further speeding up operations and lowering labor costs. Additionally, the need for physical storage spaces for document archiving decreases, resulting in long-term financial benefits.
Furthermore, digitalization enhances data security. Instead of maintaining extensive paper archives, all information can be securely stored in digital format, with precise access control systems and security protocols that prevent data loss or unauthorized access. In an era of increasing cybersecurity threats, digital transformation is also a matter of business protection.
Faster access to information is another crucial aspect of digitalization. Through integrated systems and advanced search engines, employees can quickly find the necessary data and documents, significantly accelerating decision-making processes. Work flexibility, especially in hybrid and remote work models, facilitates collaboration among teams and improves coordination.
Beyond internal benefits, digitalization provides significant advantages for customers and clients. Digital solutions enable personalized service, faster communication, and more efficient request management. This leads to an improved customer experience and increased customer satisfaction, ultimately strengthening brand loyalty and reputation.
How Does Docloop Support Digitalization?
Docloop is a modern platform that gives businesses complete control over their documents and processes. Our main solution (My DMS) includes digital document management with advanced search options, secure storage, and automated data processing, as well as seamless integration with existing business systems. Additionally, our platform ensures compliance with regulatory standards and helps companies transition to a digital way of doing business quickly and efficiently.
The time for digitalization is now. If you want to enhance your business, reduce costs, and increase efficiency, contact us at prodaja@docloop.rs – our team is ready to support you at every step of your digital transformation.

Managing Fiscal Receipts Has Never Been Easier – Meet the Fiskal App
Managing fiscal receipts can be a tedious and time-consuming process, but what if there was a way to handle it in just a few seconds? The Fiskal mobile app enables fast, secure, and effortless entry of fiscal receipts directly into the Docloop platform, eliminating the need for manual input and reducing the risk of errors.
Automatic Data Retrieval via QR Code Scanning
The Fiskal app uses QR code scanning as the most efficient input method. With a simple scan, all receipt data is automatically retrieved from the Tax Administration Portal, eliminating the need for manual entry. Additionally, users can add metadata to facilitate easy search and document categorization.
Alternative Entry Methods – PFR Number and Receipt Photography
If the QR code is unavailable or damaged, the app allows receipt entry via PFR number or receipt photography.
✔ PFR Number Entry – Users manually enter key data, after which the app verifies and imports it into the system.✔ Receipt Photography – Used in two cases: when the receipt is from abroad or when the QR code is unreadable.
Integration with My DMS and ERP Systems
A document uploaded through the Fiskal app is automatically forwarded to My DMS, where it goes through predefined approval steps. Subsequently, data retrieved from the eFiskalizacija portal, as well as manually entered information, can be further forwarded to an ERP system, ensuring better connectivity and process automation. At the end of the process, the document is archived, guaranteeing secure and long-term data storage.
Why Choose the Fiskal App?
✅ Saves time – Faster fiscal receipt entry.✅ Improves accuracy – Automatic verification and data entry reduce errors.✅ Optimizes business processes – Integration with DMS and ERP systems enables more efficient document management.✅ Boosts productivity – Employees can focus on core tasks instead of administrative work.
Contact Us
The Fiskal app is the perfect solution for businesses looking to modernize their operations and digitize the fiscal receipt entry process.
📩 For more information, contact us via email: prodaja@docloop.rs

In ten years, the business world will be completely transformed by digitalization, bringing efficiency, sustainability, and new opportunities.
Process automation will become a fundamental feature. Thanks to advanced AI and RPA tools, tasks that once required significant time will become faster and simpler, freeing people up for more creative work. Administrative tasks will be automated, making workflows more efficient than ever.
Paperless offices will become the new norm. Physical documents will disappear, and companies will handle everything through digital platforms like Docloop. This change will not only reduce costs but also contribute to environmental preservation by reducing waste.
Hybrid work will be the standard. Employees will work from different parts of the world, using cloud technology to access data and applications wherever they are. Geographic boundaries will become irrelevant, enabling access to the best talent regardless of location.
On the other hand, personalized customer experiences will become a key competitive advantage. Companies will use data to provide each client with a tailored service that meets their specific needs and preferences. This will be possible through advanced CRM tools and data analytics.
Cybersecurity will also play a crucial role. As threats become more sophisticated, companies will need to integrate security protocols into everyday operations. Models like “Zero Trust” will become standard, and employee training in security will become mandatory.
Finally, business practices will shift towards sustainability. Digitalization will reduce the need for physical resources, while technologies like IoT devices will enable monitoring and optimization of energy and resource consumption. Environmental goals will become an integral part of every serious company’s strategy.
In this light, digitalization will create a world where data is a key asset, where every industry becomes part of technological advancement, and where speed and adaptability are essential for survival. In ten years, companies that embrace these changes will not only survive but will lead in their industries.
If you’re ready to stay ahead and begin your digital transformation journey today, reach out to us at docloop.office@docloop.rs.
Let’s create the future together!